Tesla called to tell me they need to replace one of my Powerwalls

Tesla called to tell me they need to replace one of my Powerwalls

Anybody get a call from Tesla that they are "proactively" replacing a Powerwall because they believe it is not working as well as it is supposed to? They wouldn't say what was triggering this replacement or what the issue was, but they want to come out as soon as possible to replace. "But don't worry, not a safety issue" they say.

Tman99 | 2018年11月16日

Perhaps you have a PW1 and they are looking to upgrade you to a PW2? When was your install?

ebender888 | 2018年11月26日

have PW2. doesn't matter, as now i have almost 1 year newer than before.

steve.oohh | 2018年11月27日

I also just got this call...I have a PW2 it is maybe a year old now? Any info? I am going to call them back at my lunch break.

lilbean | 2018年11月27日

Wow! You get replacements while I can’t even get the one I ordered. Nice!

ripatriot | 2018年11月27日

no wonder there is a supply shortage.

eml2 | 2018年11月29日

Could be due to coolant pump failure. I have 2 Powerwall installed Sep 2017. One of them was replacement in Feb 2018 due to the coolant pump. The other one was acting up last month. It will be replaced tomorrow.

PFP | 2018年11月30日

How did it "act up"? Are these things not serviceable? I mean its great that they gave you a new one but that's expensive for them. I assume thought that they would fix it and use it some how. I wonder when they will start selling factory Reconditioned Units and maybe I can get a price cut. LOL! It might be that long before they get around to me.

ebender888 | 2018年12月6日

the crew that replaced couldn't/wouldn't/didn't say anything about the reason, so still have no idea why. seems to be working fine, but thought it was before as well!