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Tesla Shop Customer Service HELP

Tesla Shop Customer Service HELP

FedEx just deliver my order for the Tesla Power bank I ordered from the Tesla Shop. I opened the box immediately and there was NO POWER BANK in the box!!
JUST THE PACKING PAPER AND ORDER RECEIPT.HOW?!

the package was sealed with the clear packing tape. its not evident of repacking because it was just one layer of the packing tape around the box with no sign of tamper.

Has anyone experienced this?

Im having trouble finding the right phone contact for Tesla shop assistance.

-RM

richard.manatad | 2018年12月1日

RM

lilbean | 2018年12月1日

It must have been stolen. Tesla ships items with the item description on the label. There was another post where someone received an empty interior mat box.

chenmao816 | 2019年6月5日

Hi,my order number is 484049. I have a plug and two model 3 phone charging cable in my order.But I only receive one plug,how about the charging cable?When can I receive them?