I submitted a request to firstname.lastname@example.org to cancel my model 3 order on 11/29 but received two text messages since then that my car is being prepared. I have an email from customer service stating that "By replying to this email you hereby acknowledge and agree that all funds will be returned in the form of a check to the mailing address provided above in the next 30-60 business days" (which I have replied, several times) but at the same time receiving periodic text messages on the status of my order. Has anyone else experienced this? I tried to call the 800 # but the wait time is over an hour...if anyone has anything to share on this topic, would greatly appreciate it. Thanks.