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Blank Tesla Account

Blank Tesla Account

For the past few days, when I log in to the Tesla site I can see my car and manage button, but my referral items are gone. What's more disturbing is that if I click on [Manage], the page comes up blank.

Anyone else experiencing this???

tizonsoft | 2019年5月2日

same here

ulrichard | 2019年5月3日

same here. I tried with at least 5 different browser on 4 different devices.

SnoR | 2019年5月3日

OK, glad to see it's not just me. Tried again after closing the browser, clearing cache, etc. as that's usually the culprit for this stuff but no dice.

testing123456 | 2019年5月4日

Informative

winfield50 | 2019年5月4日

I've been encountering the same exact issue. I reached out to customer service several days ago about this but so far nothing has changed.

EVRider | 2019年5月4日

I don’t have any referral information shown (no one does), but the Manage links for both our cars still work as expected.

SnoR | 2019年5月6日

@EVRider thanks for chiming in. Tried again today and still just get a blank page after click the manage button. Looks like another intermittent thing (?).

SnoR | 2019年5月6日

Got a response in support chat: "Sorry to hear that. There is is a glitch in our system and we are working on getting it fix."

Battcar | 2019年5月6日

I have had this for over a month as well. Couldn't buy FSD by the March deadline. Opened a support case. I actually have to go to the local Service Center for them to apply FSD to my car. Very inconvenient.

EVRider | 2019年5月6日

For those of you whose Manage link doesn’t work, which model(s) do you have and which browser are you using? I have a Model S and Model 3 and the Manage links work using Safari on an iPad.

If your browser supports it, try deleting cookies for tesla.com.

Battcar | 2019年5月6日

Mine is a model X. I have tried 3 computers and various browsers. Tesla support confirmed it is an issue with their web servers. Only some accounts impacted. Weird.

bgloria100 | 2019年5月7日

Same here, model X.

Cambon.p | 2019年5月8日

Same here, Model S :(

pcoupe | 2019年5月8日

Same in Belgium, Model S and 3.

nigel.wright | 2019年5月8日

same here :-(

SnoR | 2019年5月8日

FWIW, Model S. Tried Chrome (deleting cookies, et. al.), Internet Exploder, and Edge, and Firefox (Android).

millrags | 2019年5月9日

same here. Model X

shahna_b | 2019年5月9日

Same here. Blank!!!

Bentwilliams | 2019年5月9日

same its still down. thought they were pissed at me and were going to hijack my car next.

danhbaisunwin | 2019年5月9日

Same here. Blank!!!

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EVRider | 2019年5月10日

The referral info is back on My Tesla this morning, at least for me.

Battcar | 2019年5月10日

Same. Referrals appears but not the Manage page yet.

christian.limberg | 2019年5月10日

same here in Germany.... safari 12.1.

rglutz | 2019年5月11日

Another day and MANAGE is still blank!

sydedwards | 2019年5月12日

When I select Manage, a blank screening is still showing on my screen

SnoR | 2019年5月13日

Looks like my referral information is back, but still blank on manage. Yeesh.

bluesideup777 | 2019年5月15日

Model S and X in the U.S.A.

Tried chrome, explorer, android and a different computer all with the same problem.

sakeith | 2019年5月15日

My Manage page is working again. I no longer get a blank page.

winfield50 | 2019年5月16日

My MANAGE page is finally back, but whenever I try to click on VIEW SPECS, I get two blank pages. This has been a constant issue for me ever since setting up my account. Also, two service documents which I had downloaded to the MANAGE page are now missing. I have a 2018 Model S.

EVRider | 2019年5月16日

@winfield50: I’ve never seen a View Specs link on my Model S page — where is it? I do have a View Details link on my Model 3 page, and that one works.

winfield50 | 2019年5月17日

The VIEW SPECS link is in the YOUR VEHICLE section. As I stated in my previous post, whenever I try to click on, I am presented with two blank pages. I assume it is intended to list all the equipment and options that are on the car like the original window sticker.

EVRider | 2019年5月17日

@winfield50: What I was asking is where exactly on the Your Vehicle page do you see a View Specs link? I don’t see that link on the vehicle page for my Model S.

chris | 2019年5月28日

Same here. Two blank pages when clicking “view spec”. 2016 Model S 90D