Please note that I am a five time buyer of a new Tesla ! This was my 4th Model S purchase and I also have a family member in a Model 3. I basically get a new Model S every couple years upon a major improvement in the car. I love it and have always found the bugs and quirks of Texas delivery or service squawks an acceptable tradeoff for the performance. And historically my purchase experiences in Texas, while high maintenance due to not being a true dealer, just a slight annoyance that could be overcome.
But now let me get to purchase #5 ! Unfortunately made midway through Q2 2019 which means I was part of the Q2 delivery push the last week of Q2. Updates on delivery status were woeful, trade-in process for currently owned Model S was atrocious (especially the price), and ability to communicate with anyone involved in the sale and delivery was mediocre at best. Bottom line.....these quarterly delivery pushes are killing Tesla's customer experience !!!
But here's the kicker !! I leased this Tesla and am waiting on Tesla to notify me that the plates have arrived as I was led to believe would happen. Nope, no word. Further, I can't get any of the people originally involved in my purchase to respond to an email. So now I have an expired temp tag on my car.....and here's the best part !!
I got pulled over today for 3 separate violations.....wait for it.......(1) improperly displayed temp tag (which was placed by Tesla in back window), (2) expired temp tag.... and the icing on the cake....(3) the temp tag on my car is associated in the DMV system with a different 2019 Tesla Model S and not my VIN !!!
I'll be driving back to the delivery folks at Tesla in the Dallas Service Center today after being told finally by a Tesla human being on the phone that those folks have no phone numbers they issue nor can I email them !!!
I've historically been a Tesla fanboy but my patience is being tested with this purchase experience !!!