I am having an issue with Slacker which I would not have noticed but for the problems with Spotify which needs some work by Tesla. My free Slacker account will no longer connect. I have to use a paid Slacker subscription to get Slacker to work at all. First, I called support and the lady tried to say I had a used car and Slacker accounts don’t transfer to new owners. I explained I bought the car from Tesla brand new with 5 miles on it at Tesla's Richmond, VA store, it was not used in any way, and the delivery specialist went over Slacker with me at delivery, and the free Slacker account definitely worked then and for a few weeks after until I stopped using it. She then said that free Slacker should not have worked because 'your car does not have free Slacker'. After I argued with her, she then said I had to get a paid Slacker account as my car does not have free Slacker service. Once again I explained it did have free Slacker, because I used it until Tesla rolled out Spotify, but it wasn’t working now. At this point I started beating my head against the wall. We went round and round and she finally said someone would call me, but that has not happened.
Since Spotify has issues (drops, spinning wheel, etc that will eventually be fixed), I decided to go back to a Premium Slacker account in the meantime, which worked fine when I was using it before. However when I press ‘Use Tesla Account’, it won’t load Slacker. I can easily log in with my premium account.
I think my free Slacker login script has become corrupted and needs to be refreshed, but don't know what to do next, other than drive to the SC which is an hour away. I'd prefer to use free Slacker over Premium Slacker until Spotify gets fixed.