I wanted to try to reach out for you about last Wednesday’s news regarding Autopilot 2.0 hardware release. First, congratulations on the new achievement, and looking forward for more and more achievements as you have usually promised and delivered.
Second, I wanted to share with you some personal experience -and I’m sorry about that, but I’m sure some of the owners have partially similar experience as well-. I believed in Tesla, upon first hearing about it couple of years, and then I heard about the upcoming breaking through Model X, which I decided to make the reservation on it right away, even though I have never thought of owning a car that expensive -not only because it’s too much financially, but because, I don't usually pay a premium for the sake of fancy stuff if not justified- But with Tesla, and all the technology, it’s bringing, and after visiting your sales center, exploring the model S, and knowing that the car is guaranteed to keep the value and that it’s only software updates like the iPhone that will keep your car always up to date, so i decided to go for the Model X and reserved it early 2015. After some wait -and I know mine was not the longest-, I finally had the chance to configure it early 2016 for the delivery on April/May, which I had to delay until August due to travel reasons. During this time, I got 2016 BMW 428 as a second car, and then traded it in with around 15k loss when i knew about Tesla Model 3 and reserved model 3 as well.
I configured my Model X with all things I needed, and even those I didn’t need, just to be aging-proof for any future update, and got it fully loaded with everything except the top battery back since I’m not planning to race with it, so got the 90D -even the cold weather package even though I live in Florida- to pay a total of around $120k and finally receive it end of July. I was very excited about the car that I convinced my neighbor to buy one as well, which was delivered to him last month.
I received the car and left it for a month in the garage due to travel reasons, and came back to encounter several issues, from squeaking falcon door, loose fender piece in the back of the car, rattling sound in the back speakers, squeaking sound in the third row of the car, and I was fine with all of these trips to the dealer, even though it has cost me a lot of my time and inconvenience, but i was too happy with the car to even sound this out or bad mouth the car by any means, even when I got nails in two tires of the car, I found out that I’m required to pay $800+ out of pocket, with no hazard insurance on the tires, which is weird to me for such premium car, coming from the BMW world, this is a typical coverage offered to all owners.
Last Wednesday 10/19/16 was my biggest disappointment, with Tesla announcement of the enhanced autopilot and full autonomous hardware that is available only in the new cars and not in the just launched Model X AP1 cars, with no promises of retrofit of AP2 hardware (I knew the full autonomous was coming but I really thought it will be software upgrades) ! All of a sudden, my brand new long awaited top notch aging-proof Model X car is outdated. With Tesla failing, at least 2 promises, first that the car has all the hardware needed for software updates years to come especially in such newly released Model X cars, and second that the car keeps it’s value which obviously will not be the case after outdated hardware it has!
I tried talking to the headquarters, and they told me that they are sorry but the trade-in is the only option at this time (so I should trade-in my 2 months old MX, how much loss I should take on that?!), I financed my car with all the added bells and whistles to keep for 7-8 years at least, otherwise I could have gone with the lease if I will change every couple of years. I then talked to the local dealer and they told me that there is an email that will be sent out to some recent owners who will be eligible for an upgrade, he took my information to find out if I will be eligible but never called me back about it.
I’m sorry for the long message, but I had to chill out a bit as this is really frustrating -and I’m sure a lot of owners share the same frustration with me, at least my referred neighbor is, as well-, so we really need to know what is going to happen to those who has been long believers in Tesla, and trusted it’s promise, and were among the early owners of the MX, which you have showed gratitude to them since the high bill we had to pay for the MS and MX is fueling the upcoming M3, so are we getting punished now for that?!