Submitted by Jbenamy on Mon, 2018-09-10 14:49
Whenever I view my online account and view my vehicle (Tesla Model 3 Performance already delivered), I am displayed the message:
Something went wrong, we were unable to retrieve certain information. Please try again later.
When I click on View Vehicle Details, my Exterior, Interior, and Options sections are blank and my Supercharging Status is incorrect (says Pay Per Use Supercharging even though Tesla rep says I have Free Unlimited Supercharging). Since delivery, I've never seen any other content here besides the error. This isn't a browser error, but an error from Tesla's system (occurring in multiple web browsers). My mobile app works fine.
Does anyone else have this issue? How do I get it resolved? Tesla customer service hasn't let me know if they are aware of this issue or not.