Submitted by dowopdave on Tue, 2018-11-13 11:14
For the past month or more it is almost impossible to get someone in customer service to answer a phone. Whether I call the national 800 number or my local Orlando center the average wait time is over 30 minutes. I actually got through a few days ago when I dialed the local number. Now it is routed to a call center. The tech was very nice, took all my information about my internet not working properly and told me someone would get back with me. Well here we are almost a week later and no one has called. When I tried again this morning I was on hold for about 20 minutes when the line disconnected. How can you call this customer service???