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How to report supercharger problems

How to report supercharger problems

I live in the San Francisco Bay Area and occasionally I have pulled into a supercharger station and backed in to charge, only to find out that the charger was not working. So that is why the stall is empty! In the past I have tried to call the Tesla help and service line to report it, but sometimes I cannot get through.

I recently found out from Tesla support that the best way to report an issue or express concerns regarding a Supercharger station or request maintenance on a current Supercharger station, email the Supercharger specialists at:

Supercharger@teslamotors.com

If you find that a station is not working or out of service, do your fellow Tesla owners a favor and report it in a timely fashion!

Mike P

reed_lewis | 13 december 2018

When you used to be able to get a person on the phone in a reasonable time period, the 877 number was perfect. Now since it takes at least a half hour to do so, not so much!

jjairbnb | 19 juni 2019

They need to utilize the phone app to report malfunction. It shouldn't be too difficult but really help improve the efficiency on maintenance management.

Uncle Paul | 19 juni 2019

I pulled into a stall last month, with the charging cable un plugged from it's holder and laid up on top of the pillar.

Figured out pretty quickly that it was probably not in service.