Submitted by quann415 on Mon, 2019-06-10 18:43
My 2017 100D has been giving me false front collision alerts almost weekly. It was brought in previously to have the sensors "re-calibrated" and seemed alright for awhile. Now, the problem is back and I scheduled another appointment along with all the date and time stamps of when the alarm went off. Of course, even with the timestamps, the general reply was "we don't see anything wrong". Same response as the first time I brought the car in.
I was contacted by a "virtual adviser" and was basically told to consult the user manual because "false alerts" occur sometimes. I can see that argument, but "sometimes" doesn't equate to weekly occurrences. To sum things up, Marcus told me that if the service center cannot duplicate the alert, I would be charged with a $195 diagnostic fee. I've never heard of such a thing with a vehicle still under the new car warranty. I felt like I was discouraged from even bringing the vehicle in. Is this now Tesla's common practice? Feels like such a absurdity.