Submitted by Ron.Olsberg on Tue, 2019-07-30 15:30
I have had my Model 3 for just over a year and up until now have had no problem getting Mobile service. There was a Tesla beta website that I used to request mobile service and it worked quite well. That website is no longer supported. I requested mobile service by selecting the closest service center (450 miles away) and describing my service needs and requested Tesla Mobile Ranger service. A day later I received a text message indicating my appointment was being canceled and that my service request information would be forwarded to the Albuquerque Tesla mobile team and they would be contacting me (this is exactly what I was expecting); however, two and a half weeks later I have not been contacted by the mobile team. I know the Mobile team is probably very busy but it would be nice to know I am in the queue. i was also told they are working to upgrade the phone app service request to allow for directly requesting Tesla mobile Ranger service. Is there a better way to request Tesla Mobile Ranger Service?
Thanks In Advance for any Insight/Advice!