Hello to everyone.
Have fun situation with Tesla support, in Ukraine already 1000+ US tesla and soon will be more.
I try to contact with Tesla regarding firmware issue tesla US cars in Ukraine, for example some time MCU die and need download firmware (or single file) from Tesla serves or take this file from Tesla service centers for restore MCU .
By Tesla policy they does not support US cars in EU, but also they can't transfer cars file to owner email, and only one way move car back to US, this is very expansive and take many law papers.
Since Tesla E-mail support was not provided to me any contact to resolve the issue above, i am writing an open letter to Tesla Head (leader) and Tesla shareholders.
Please allow for owners download tesla cars files (firmware or single files like carskey.tar) or take directly from any Europe Tesla service center. This will solve the vulnerability problem with Tesla cars since without carskey.tar Tesla MCU can't connect to Tesla serves and Tesla mobile application does not work.
We are part a Tesla Family : https://www.youtube.com/watch?v=dwSXsyI0Kdw (Tesla Ukraine community)
p/s If someone can distribute this letter to Tesla shareholders or Tesla Head,I will be grateful.
Please share this thread to other Tesla forums or Tesla community.