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Homelink Missing from Tesla App

Homelink Missing from Tesla App

I have a 2019 Model 3 Longe Range AWD and I have both my app and my vehicle at the most recent update 2019.32.12.1. I do not have FSD nor am I EAP. However, my vehicle did come with Homelink capabilities at the purchase of my vehicle. I do not see any Homelink capabilities in the controls section of the Tesla App after updating. My Homelink functions as normal from inside the car, but I wish my phone's Tesla app has the function so I can close my garage door when leaving my car. Is anyone else experiencing this issue? Thanks!

richard.craver8 | 12 oktober 2019

It's not a thing.

Passion2Fly | 12 oktober 2019

My phone App has the homelink function under the Controls section ... is your App up to date??

httran26 | 12 oktober 2019

From what I read, your car needs to have FSD or Enhanced AP to have the Homelink icon appear in your app.

EVRider | 13 oktober 2019

I’m guessing the requirement for EAP/FSD is a bug that will be fixed. Prior to V10, the Homelink icon was on the Summon screen, so there was no way to access it if you didn’t have Summon.

GrumpyinAZ | 13 oktober 2019

Passion2Fly mentions updating the app. If you have FSD and you're on Version 10, there's a requirement that you update your phone's app to access the features in V10. Homelink through the app is one of those features you'll get with the lates app version - mine is 2019.32.12.2. Homelink is under the Controls tab.

As to opening and closing the garage door, there's a setting in the car's Homelink software that will auto open and auto close the garage door. My neighbor just shakes his head when I do it. The User Guide for Homelink has the information on how to set it up.

Remember that Tesla will enable features in the app according to how your car is configured. A prime example is the new Come To Me summon function. You may not see it displayed on your phone until the Tesla server recognizes that your car has FSD. When I turn mine on, it takes a short period before Come To Me displays and is active. Clever, these programmers.

HTH

jordanrichard | 13 oktober 2019

I recently got V10, my car is a pre-AP 2014 S85, my app is current and I don’t have a homelink symbol in Controls. Though the release notes I saw indicated that I should. In other words, typically the release notes /features for a given update are the ones that apply to your car.

apodbdrs | 13 oktober 2019

I bought a new 2019 model 3 and noticed it does not include home link, I had to buy mine on the Tesla store for $300. It took about a month for delivery. I recived a notice on my app and set up the Service Center I chose and schedule. The following day a Tesla Mobile Tech came to my home and installed it.

On my earlier, 2018 Model 3 home link was included.

syclone | 14 oktober 2019

Homelink has always worked from the screen of my 2018 LR-RWD, EAP M3. Since the latest updates when Homelink went from the iPhone Summon screen to the Controls screen, it has not worked from my phone.

synfendia | 14 oktober 2019

Assuming you have EAP and Homelink features on your car...
If you don't have the Homelink button in the Mobile App, you have to do this:
In the car, go to Autopilot settings, then Customize Summon, then set Use Auto Homelink to On.
Once you do that, the Homelink button will show in the Mobile App under Controls

fazman | 14 oktober 2019

Why do you need to have summon enabled to be able to use HomeLink from the App? I have no intention to use summon as a beta tester today... but I do want to use my car as a very expensive garage door opener remote.

synfendia | 14 oktober 2019

I know, I know. But that's how it works currently.

agoraya | 14 oktober 2019

The Homelink icon needs to appear in my mobile app immediately. My V10 Release Notes say so, without referencing to any Summon requirement (that would be ridiculous anyway). I have Homelink, and the in-car version is working fine. Both the app and the car are at their required software levels. So just do it, Elon!

syclone | 14 oktober 2019

My problem is that the Homelink app does appear on the controls section of the Tesla app. When I click on it is asks me if I want to run the command. when I click on that it thinks for a couple of seconds and tells me that it can't find a homelink device. This is a command that worked just fine when it was part of Summon.

syclone | 14 oktober 2019

Also, homelink works OK from the car's screen.

vishnumoole9 | 11 november 2019

I have a 2018 Model 3, no EAP or FSD. Homelink was included at the time of delivery, works just fine in the car. But I do not see anything in the app and the release notes do say that there should be an option in the app. Any help?

raqball | 11 november 2019

vishnumoole9 | November 11, 2019
I have a 2018 Model 3, no EAP or FSD. Homelink was included at the time of delivery, works just fine in the car. But I do not see anything in the app and the release notes do say that there should be an option in the app. Any help?
------------------------------
I don't have it in my app either but I believe it will only show in the app IF you have FSD or EAP...

I love to have it in the app but no dice on my end..

EVRider | 12 november 2019

The requirement for EAP/FSD (specifically Summon) is likely a bug, which will hopefully get fixed soon.

tbd2001_01 | 12 november 2019

I don't have it in my app/phone features. 2019 LR have home link in vehicle purchase.

neylus | 12 november 2019

So i'm guessing the Tesla logic here is that only those using summon would need to open the garage from outside the car as a continuation of the summon function, I get it.

But the random uses for this feature, using phone as door opener, closing forgotten open garage door, letting people in the house remotely, etc would be fantastic!.

neylus | 12 november 2019

So i'm guessing the Tesla logic here is that only those using summon would need to open the garage from outside the car as a continuation of the summon function, I get it.

But the random uses for this feature, using phone as door opener, closing forgotten open garage door, letting people in the house remotely, etc would be fantastic!.

rfpmoxie | 12 november 2019

Hello, I,too am hoping that the app will resolve this soon. However, to the OP, If I tap the green homelink icon on my car screen I can close the garage door from the car which solves this for me.

mschapir | 14 november 2019

I have a Model 3 .LR AWD with the homelink option. The homelink was part of the premium interior that came standard with the car. I have the Autopilot feature but not the FSD feature. I have the homelink working on my Tesla. However, I do not have the Homelink control on my Tesla app which is version 3.10.1. Is this a bug in the Tesla app?

EVRider | 15 november 2019

@mschapir: Read the previous comments. Already answered above.

mschapir | 15 november 2019

The homelink control should should be present if I have homelink regardless of whether or not I have FSD. This is a bug in the app.

Does Tesla read these forums?

gstory356 | 18 november 2019

Tesla removed the option from the Premium Interior in 2nd quarter 2019, much to my disappointment. I purchased it for CA$400 and just had a visit from a mobile tech. He had to loosen the front bumper to install a little black module which already had the connector ready to plug in. Then he reloads firmware and does a master reset with the master power switch located under the rear right seat cushion.

It works on my garage but we were not able to get it to learn the gate on my strata which uses a different scheme. But I haven't given up.

It will auto up my garage at 9meters away (actually starts at 5m).

EVRider | 19 november 2019

@machapir: These are not support forums, so Tesla doesn’t respond to issues posted here. It’s likely that some Tesla employees check the forums from time to time, but use one of the other options to report bugs. For this particular issue, I suggest using the Request Help link on your Model 3 page in My Tesla.