Submitted by feetsdr on Mon, 2017-06-26 11:32
We made a reservation a while ago. Things have changed and we need to cancel the reservation.
Does anyone know where to start that process? I try calling an 877 number on the contact us page of the website and it just offers recordings about different things for existing owners or offers to switch you to a local facility.
And we charged it on a credit card. Does the credit go back to that card? Or do they mail a check? We don't have that credit card anymore (although, yes, I guess it would still accept a credit and then I can ask the credit card company to refund the credit balance. Just a bit of a chore / takes longer).
But I did hear the cancellation process can take a while to actually get the money back? People feel Tesla doesn't want to give up the free loan? Or was that an old situation?
Is there a way to tell how far down the list we are? Do these reservations have any value? Do people pay to get your reservation to move up the list? Or are they not transferrable?
thanks for your time with all these questions!