I am finished with TESLA. I own a large business with 250+ employees. I own a roadster with all the options (hardtop, extended battery warranty, etc),which cost almost $150,000. I have a background in physics, although it is not related to my profession, but I understand technology. I have been following the company and the technology while the roadster was only a prototype. I believed in Musk and I believed in the technology and the concept. I believed in my sales representative, Graham. I did a big article in the local newspaper about electric vehicles and how I installed TESLA charging stations at my business because I so believed in this concept. I in fact, thought it would save america from the curse of oil dependance and auto emissions. I was wrong. I don't believe anymore.
I waited for almost a year for my model S. After Graham (the only one in this whole ordeal I can trust)moved away,I was handed off to many different people handling my car purchase (5 or 6),and none of them really knew very much. I was repeatedly lied-to by several about the delivery of my vehicle. In fact, Mike from California said "we just want to get this car off of our lot" and was going to drop-ship the car to me by UPS. Wait a minute, I paid for a "delivery specialist" to be there for me, and at least I was promised that the car would be wrapped and delivered in an enclosed truck to Wyoming. Another "delivery expert" took over and he (Cale) assured me that the car would arrive charged and would be wrapped and in a covered truck.
When the car arrived today, battery almost totally discharged, un-wrapped, un-covered, pulled on a cheap, open trailor behind a pick-up truck, it was covered with water which should have alerted me to a problem. But I believed in TESLA. I was wrong. The delivery driver quickly dumped the model S and drove off. The car, my beautiful model S was scratched in multiple places, the scratches had been attempted to be covered up by buffing, which scratched the car further. There was road dirt all over the vehicle and bits of some type of adhesive. The water on the vehicle in retrospect was a trick to cover-up all the blemishes.
I called Cale, my "delivery expert" and he stated that since the car was paid for and registered to me, it was my responsibility. I was later called back and informed that someone would pick the car up to re-paint it.
My beautiful Model S, for which I waited for a year. Now it needs to be re-painted, and somehow it has become my responsibility. Cale the "delivery expert" said "at least you got a tax break". Great... trash my $100,000 car and tell me I got a $7,500 tax break for buying an electric vehicle.
I was going to put a $40,000 deposit on a model X on Monday, Jan 7, 2013.
Not any more.
I am done with TESLA and the teenagers that they have empowered to handle customers paying $100,000 for a sedan, and who lie and behave like they are selling cheap chevy's.
I want the company to buy back my roadster, my charging stations, and my model S.
I don't believe any more.
I am finished with TESLA.