Submitted by brian.rtl on Fri, 2018-06-15 15:31
Does anyone know more about the Powerwall recall? I got mine here in the SF Bay Area back in December and it has worked fine until recently when it suddenly went kaput. The Tesla app showed no power flows any direction, but I could still read the battery charge percentage. Did all the normal troubleshooting and called Tesla tech-support but they couldn’t fix it. After a few days they said parts needed to be replaced.
Now even the powerwall percentage is unreadable, not sure if the battery ran out. But our utility shows that we're sending a lot of power out to the grid, so it’s good to know that the panels are still working. Saw my installer today and asked him when he expects to get the parts to fix this and he is optimistic it will be next week. (At that point we will have been without a battery for more than three weeks. ) He says there was a recall of the earlier powerwalls but since we got ours installed so quickly, back in December, we got one of the lemons. Tesla has been great, if perhaps a bit slower to get the parts out then I was hoping, but I’m just curious to know more about the situation. Does anyone know why the powerwalls were recalled around the turn of the year?