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Very disappointed with PowerWall support. Have two incidents open and can't get anyone to call or email me back.
When you call PW support, the Solar team picks up (rolls over to them), they have little luck getting a PW tech on the line.

Have sent emails numerous emails to powerwallsupportna@tesla.com with no reply as well.

Have experenced a few anomolies during receint rain storms, one of the reasons for buying, and can't get answers.

Even escalited through My Tesla to Executives with zero response.

DIdn't used to be this way.

philp0286 | 15 februari 2019

Thanks for the great support.

Philp,
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Tesla-David | 16 februari 2019

@kirk-mason I agree, something seriously wrong with the Tesla-Energy support, which has degraded recently. I recently had an issue during Winter snow storm, and never got a response, but was able to get assistance from our PW2 installer, that helped.

ghdsportsapk | 9 maart 2019

Thanks a lot for the nice support and quick response.

Regards,
https://beetvapp.com/

tom.laishley | 11 maart 2019

I put up a $500 deposit for a Power Wall in February 2018. I was told I would get a panel. Now I find out there is no installers in WV. I have tried numerous times to get my deposit back. How do I get the $500 I gave you back. Needing money , mine!!!

tom.laishley | 11 maart 2019

I put up a $500 deposit for a Power Wall in February 2018. I was told I would get a panel. Now I find out there is no installers in WV. I have tried numerous times to get my deposit back. How do I get the $500 I gave you back. Needing money , mine!!!

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peter.408511 | 29 maart 2019
Tesla-David | 30 maart 2019

Trolling Spammers Flagged!

grins.va | 31 maart 2019

@Tesla-David - too few of us on this forum to stop it.

advaticanum | 31 maart 2019

Would liike to fnd out more about your Powerwall 2. Would you be interested in naming me as an agent in Belize?Henry Lawrence

byap | 19 mei 2019

If the forum moderation is a reflection of customer support, really makes me wonder about where this product and company is going... this is why I only bought one PW2 for now.