I bought a model 3 in mid November. I originally ordered an Sr+ but after sitting in a friends, I decided I wanted the premium interior and longer range of the dual motor.
I called in to the closest Tesla store, and asked if they had any vehicles I could switch my order to. They happened to have one available that day (I wasn’t supposed to get the SR+ until end of December).
I confirmed on the phone that all the same incentives applied to this and she switched my order. I got an email from the delivery advisor with this breakdown:
$11,200 total downpayment - $3200 deposit - $3000 CEV rebate - $5000 iZEV rebate = $0 due at signing
Bring a personal void cheque or direct withdrawal form for financing payments.”
They were late getting the car to me that night, granted they made it happen same day. So we were rushed doing the inspection, signing paper, fixing the charger cover (it didn’t sit close to flush).
A few days later going over the paperwork I realized they didn’t apply the $8000 in combined rebates. They have since said sorry for the miscommunication but that my car doesn’t qualify for those rebates.
I had verbal confirmation before purchase that it did, and I have written confirmation as seen above that it did. They are not honouring it. What would you do?