Submitted by mntlvr23 on Tue, 2017-02-28 16:23
I know it is silly, but I do check my "My Tesla" page about every day - and today I noticed a Live Chat. I tried it out and they answered right away. I didn't try to stump them, but I asked a few questions and got reasonable answers.
He said that he was located at the factory in Fremont. He couldn't give me any breaking news on the Model 3 - he says he only knows as much about the M3 as you can find on the website and on Elon's tweets.
I purchased a 2018 100D Tesla model s about 4 weeks ago. This morning when I went to work, my rear camera is not working. I tried it several times this day and still does not work. Is there something minor I can do?
Also my wife owns a Model X and had a software update but I did not. Is the Model S have an update also?
@jsens007: I found that a re-set (pressing both buttons on the steering wheel) cures most ills. I had to do that a couple of times in the first few months, but hardly ever now. Maybe the car gets used to us? ;^)
BTW: You posted on the Model 3 forum as a response to an unrelated post. You can create your own threads in the Model S forum and probably will get better responses.
Looks like this thread has become the catch-all complaint thread now. Looks like it replace the one at the very top of the forum.
I had a flat tire on Tuesday and roadside assistance delivered me a loaner wheel, how do I get my original back?
Returning to the original topic, I used Chat yesterday and my experience was not good. The initial response was quick and things seemed to be going well. He told me to go to the car, do a power off, wait three minutes, and see if that fixed my issue. I wrote, "OK, I'll be back in a few minutes." The power off didn't help, and when I got back to me computer there was a message saying, "Session closed by agent." WTF!
Good idea, but poorly executed. I'll stick with a call for now. Once I have someone on the line, they stick with me til we're done.
Hi, how do I know if my software is up to date
I heard about the recent release of software which has fireplace display and "toilet humors". When i go to my "T" i dont see those new update
wait a few seconds and let the section where it shows your car/vin/owner's manual dropdown automatically and you should see it.
To get the chat go to this page after you logon :
https://www.tesla.com/support/customer-support-roadside-assistance
You'll get a white chat bubble at the bottom right
Yep, dat werks
How do I order one tire with rim for a model 3?
I emailed service center. Took them about a month to get back to me
Need help with appraisal after accident
Is this the live chat?
No live chat on my page with my laptop or cellphone
Paradise is exactly like where you are right now... only much, much better.
I guess they took it away. The VRU says to go to chat, but chat doesn't seem to exist. Also can't get response to canned email nor normal email.
?? Is the charging station in Riverside California out of service??
?? Is the charging station in Riverside California out of service??
Hello live chat,
I have emailed about problems with slow supercharging, too-rapid discharging, and navigation.
I would prefer to deal with Tesla in real time.
Therefore, I look forward to chatting with a live person very soon.
I"m going to be out of the country for nearly 4 months. What should I do with my Model S? It will be in my garage. Should I leave it unplugged or plugged in? Anything else to know?
My door handles are not immediately responsive anymore. I re-booted.
Problem is still here. Help!
I need to speak to a live agent ASAP re: an issue with my car!!!!
I've looked everywhere and can't find live chat on my Tesla page.
https://www.tesla.com/support
Scroll to the bottom of the page. Note that the Chat option may be grey for a couple of seconds before it turns black (available). I know that it works as I chatted with a support person early this morning. Also note that the later in the day you attempt to chat the longer it tends to take. This morning, approximately 8:30 AM EDT I was connected in under 5 minutes. Hope this helps. Have a nice day.
Hi, I have one question regarding my trade-in car, which was ine the deal for purchasing tesla model 3
Hey, me too
This is a lie. There is not chat feature. In fact, there is no way to actually talk to support or get any help from this fucking company.
funny I have used the chat fearure like 10x.
i do not have a live chat, unless its hidden (not obvious)
they made it slightly harder now. but its still there. I just opened a caht to test 10 seconds ago... Please at least try to rigure it out. Its not hard....
If you cant figure it out, post and I will do a step-by-step
If you go into the Tesla page for buying a new car, then click a few options like you really want to buy a new car, eventually that Live Chat window option shows up.
Do me a solid and do the step by step.
I need information about renewing my extended service contract.
I have paid my deposits 5,000 and 45,000 wire for roadster. The store even confirms they received it. But I haven’t received confirmation email nor update in my account to formalize receipt. Any ideas?
We don't know much about the roadster. We sit in coach. Get back to first class, sir.
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