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NJ Tesla Service and Superchargers- Let's get it right!

NJ Tesla Service and Superchargers- Let's get it right!

So it's been about 7 months or 10,000 miles since I received my MS and as a NJ resident I feel it is important to sound off any some of the concerns re Tesla NJ. First, It is important to know that I am a huge fan of Elon Musk and Tesla and I love my Model S! I hope I never have to drive an ICE again. However, I am compelled to shed a spotlight on some of the issues Tesla needs to address in NJ and soon! If you are in NJ please sound off, and maybe Tesla Management will recognize the importance of one of their biggest markets.

1) Service - the official Springfield service center was recently opened but "unofficially", given they yet have the certificate of occupancy. I'd like to point out that this facility was originally planned for delivery prep only and is not of sufficient size to handle to the volume of customer in our area from what I can tell. Perhaps that will change as time passes but the current backlog of service requests and deliveries is well beyond what they can handle. There is only a few service folks and 1-2 loaners. TESLA get your act together and hire several more people now and ship several more loaner cars. I recently received an email regarding my dying 12v battery from menlo. I had to beg the team at Springfield to squeeze me in which they kindly did but I also needed all 4 door handles replaced which they knew about months ago. Mike and Andrew were extremely helpful and accommodating but it's very clear they are overwhelmed and need Tesla to provide adequate staff and loaners ASAP! I had to drive some piece of junk Chrysler rental car for 3 days, a far cry from a Perf model S. We have all been patiently waiting for this center to open, but it is long overdue. The facilities in CT and NY are far superior and it feels like NJ is being treated like an afterthought.

2) Superchargers -we have been promised NJ supercharges for almost a year now and nothing yet to speak of. While we understand the NJ turnpike authority is holding it up, Tesla needs to issue a statement regarding this issue for the sake of NJ owners and prospective buyers. False promises and hopes are wearing thin. We paid 2,500 to enable this tech which we haven't been able to use, yet we are seeing superchagers everywhere else pop up. If Tesla can't get them on the highway rest areas then they should have on private land. Given the fall supercharger map, timeframe, and comments from the tesla store reps we are owed an official update. So Tesla when are they really coming???.

tes-s | 24. oktober 2013

I have heard rumors about a supercharger somewhere in Edison - Exit 10 on the NJTP. Was scheduled for summer. I'm just hoping it comes soon, as it will make my trips to Pennsylvania doable.

omarsultan.ca.us | 24. oktober 2013

If you want movement on the NJ SuperChargers, then I, as a NJ voter, I suggest you get active with your state and local government representatives. Based on behavior in other states, I am not sure I would hand lack of SC progress on Tesla. I believe in NJ, even SCs on private land will need to go through a local permitting process.

O

jeffsstuff | 24. oktober 2013

Sorry @omarsultan but the op is right. The promise was made and we all made decisions (expensive ones at that) based on them. It is up to tesla and not just the consumer to make this happen!

tes-s | 24. oktober 2013

There are hunderds of local jurisdictions in NJ - you think all are blocking superchargers? Owners of large shopping centers and malls are well connected politically - they would have no trouble getting a supercharger approved for their property.

Turnpike rest areas are another story. CT has embraced it, but I can see legitimate reasons for other states to say no.

omarsultan.ca.us | 24. oktober 2013

Based on the rate of turn-up in other parts of the country, I do not think its an issue of Tesla not wanted to spend the money or not caring about NJ since it represents a big chunk of the East coast corridor.

I would venture one possible reason is that they are facing regulatory headwinds in NJ because of natural obtuseness of NJ civil servants or because of political pressure from groups like the NADA and their NJ affiliates. If that is the case, Tesla has very little leverage. As with other states, the only real leverage lies with the voters in the state reaching out to their state and local government representatives to let them know that this is important to them and they are paying attention.

O

jonlivesay | 24. oktober 2013

Glad I live in California, and I don't say that too often. Omar is correct though, you have to be proactive. Tesla is having some growing pains for sure, but that's good. It will make for a stronger company, although very frustrating for some places for sure. Contact Tesla, they need your feedback!

erici | 24. oktober 2013

Perhaps instead of the $2,000 supercharging fee, owners could instead be offered a pay-per-use plan.

Of course, Tesla needs the cash-flow which is why they chose the $2,000 flat rate.

Perhaps we get to a point where they make regular profits and can offer either option. Prepay for life of vehicle or enroll in pay-per-use plan. I figure that's where they will probably eventually go.

jonlivesay | 24. oktober 2013

Hope not, I like the feeling of just pulling in and charging. Pay per use adds all sorts of variables into the equation, with the frontload Tesla has a more concrete idea of flow of money, makes the build out happen faster, sorry it's not happening in New Jersey yet, but sure it will and when it does you'll love the speed and ease of use.

hamer | 24. oktober 2013

I used to have a reason to go to NJ from NC more often than I do now, and I still need to go from NC to Boston occasionally. I, too, would like to see the East Coast built out more quickly so that I can use my car for trips up and down. With the addition of the Glen Allen supercharger, I can now travel easily back and forth to Washington.

I believe that Tesla is encountering legal, permitting, potentially local pay-to-play issues, just plan obstinacy, maybe pressure from politicians responding to pressure from various lobbies, but:

They have been uncommunicative. They put up a map which says that they'll have things done by certain times, and then the hugely miss deadlines for most of them, and just don't say a word. To me the problem is not that it turns out to be taking longer but that they just keep dead silence and pushing the dots into the next period.

redacted | 24. oktober 2013

You're not allowed to pump your own gas in NJ. Which speaks for itself.

Perhaps the state is insisting that Tesla hire people to plug cars into the SCs.

kback | 24. oktober 2013

Just a correction - there are no service facilities in CT at all. We've been waiting, but for now the closest one is in White Plains, NY. The service there has been phenomenal, and I have never been made to feel that they were overwhelmed. They provided a P85 loaner to me for my recent service (which was a blast to drive) and picked up and delivered my car.

I hope the service facilities improve in NJ soon. While I have no complaints about the White Plains location, it is kind of far and I'm looking forward to having a closer one in Milford CT open by the time I require my next service.

jeffsstuff | 24. oktober 2013

Yes, we can't pump our own gas because those that work at these stations are highly trained to do this difficult job. I never accepted that for several reasons.

1. The rate of safety incidents in NJ is no better/worse than in other states.
2. I've seen far less attention payed to safety by employees than vehicle owners.
3. It just isn't that difficult a task to perform.
4. I suddenly become qualified to pump gas when I leave NJ.

Other arguments have been cited which I disregard because they have nothing to do with the reason the law was instituted.

1. The loss of employment to gas station attendants (should we now hire people to follow my car picking up horse manure too?)
2. People don't want to pump their own gas and prefer the status quo. (while this is fine, it missed the point. It should be an option).

I know, this has nothing to do with supercharging but neither do any of the other excuses made to delay these stations. Tesla should be vocal about who is and is not impeding the process. Then and only then can the voters get involved.

Bipurv | 24. oktober 2013

I've used the service center in White Plains also, happen to be right between Springfield and White Plains. Not sure what the situation is with Springfield but its obvious they are still ramping up. When I was there to pick up my car in August they still had crews in there putting up sheetrock. While I was getting my car a delivery of Tesla's had just come in and the cops were giving the truck driver a ticket for unloading the cars in the street. It sounds like its been a difficult opening for them.

I had some issues with my car when I first received and it was next to impossible to get Springfield even to return a call. Sad to hear its two months later and not much has changed. Have had three service visits in White Plains and they've resolved every issue. Its obvious they are busy too but they are getting the work done.

tes-s | 24. oktober 2013

Regulatory and other issues in NJ beyond Telsa's control? Perhaps. But how would one explain no progress in NY, MD, PA, MA, VT, NH, RI, and ME?

The first two SCs were in Milford and Delaware almost a year ago. Darien (30 miles from Milford) was added 4 months ago.

Lots of gray dots on the map. Hoping for some to turn red.

Al1 | 24. oktober 2013

Great news: http://www.huffingtonpost.com/2013/10/24/zero-emissions-cars-8-states_n_...

Excellent opportunity for reality check with some of the signataires of this. What are the regulatory roadblocks in those States?

Brian H | 24. oktober 2013

I'm fairly sure the reason TM doesn't give "reasons" is that centering out the 'crats they're dealing with is likely to be counterproductive. Those critters have their little ways ...

borodinj | 25. oktober 2013

I heard a while back from one of the Tesla service managers that the NJ Turnpike Authority supports electric vehicle charging, but only if the chargers are universal; they were not supporting Tesla's proprietary charging.

That was a few months back, and at this point, I am also tired of waiting. I live in southern NJ, and trips to NYC are right at the mileage limit, particularly with falling temps and the need for heat.

If the NJ Turnpike won't let Tesla put the SC at one of their rest stops, then hopefully, they can build something off of the Turnpike.

Al1 | 25. oktober 2013

"I heard a while back from one of the Tesla service managers that the NJ Turnpike Authority supports electric vehicle charging, but only if the chargers are universal".

In other words they support the chargers that don't exist. How on earth they expect universal chargers in the world where universal standard doesn't exist?

Maybe Tesla should market their chargers the same way as in Germany. Anybody can charge, assuming his car doesn't catch fire nor breaks the Tesla equipment.

I do think NJ government agencies need some energizing. Their actions are clearly not where their words are.

demetri | 25. oktober 2013

I have heard the same thing about wanting the SC's to be universal. Also number of people have said Edison is the site. Hopefully they work something out, or just put them on private land. I am in CT and it's very convenient to have them on 95. The only problem is that they get ICED at times.

Call your local and state reps and tell them!! Maybe someone in NJ can put together email addresses and phone numbers for their reps and turnpike authority.

Tiebreaker | 25. oktober 2013

Edison a site for a Tesla charger. How appropriate!

omarsultan.ca.us | 25. oktober 2013

I am going to guess that the East coast is going to be a tougher regulatory climate than the west coast in general.

As for the NJ gas pumping thing, what I could never figure out was that full service in NJ was still cheaper than self service in Philly--go figure.

O

J.T. | 25. oktober 2013

It's cheaper to pay employees through wages than to pay politicians through taxes.

tes-s | 25. oktober 2013

Not sure what "regulatory environment" would be pervasive across the entire northeast. Building permits are granted by local jurisdictions.

Isn't California the most regulated state in the country?

omarsultan.ca.us | 25. oktober 2013

Based on the number of SuperChargers, apparently not. :) What I meant is that since with all us tree-hugging granola munchers out here on the left coast, the SC efforts are less likely to hit regulatory headwinds.

No general indictment of the northeast intended--I lived in Philly for two decades--have many fond memories of summers in Avalon and Stone Harbor.

O

GeirT | 25. oktober 2013

It took Tesla Norway less than 6 months to set up 6 SCs throughout southern Norway.
Sounds to me NJ is a Soviet republic or something? How difficult can it be?

tes-s | 25. oktober 2013

There is nothing that suggests "regulatory headwinds" and with hundreds of independent jurisdictions I don't see how this could be the issue.

tes-s | 25. oktober 2013

http://www.teslamotors.com/forum/forums/8-states-agree-put-33-million-ze...

6 of the 8 states are in the northeast.
3 of the 8 states have superchargers.

The 5 that do not are all in the northeast: NY, MD, VT, RI, MA

It makes no sense that 5 states that make a commitment to ZEV have some sort of bias against charging stations.

omarsultan.ca.us | 25. oktober 2013

Well, let's look at why they might not be deploying Superchargers:

1) No money: does not seem likely as they are rolling out at a pretty good clip in other parts of the US and and in Europe

2) No SC hardware: I guess that's always possible, but does not seem likely as they are expanding other SCs so they seem to have hardware. I am guessing its a higher priority to turn up new locations over expanding existing locations

3) NE not a priority: does not seem likely--being able to build out the Boston to Miami corridor would be a huge boost for East cost sales

4) Tesla has project management challenges: likely true a year ago, but if you follow the SC threads, they seem like they have this down to a science

I would argue it potentially comes down to geographically-specific challenges:
1) Slow utilities: infrastructure is much more constrained and harder to build out in the NE and utilities are still feeling the impact of Sandy

2) Political pressures: lobbying by vested interests like NADA are slowing things down at the local level--I would guess they are going to do everything they can to ensure Tesla does not get the same kind of momentum they got on the West Coast. I would argue that the pressure is more effective on the East coast because there is no tree hugger lobby to balance things out in the minds of politicians.

Yes, I saw the story on the agreement, which I think is great news, but until that translates to legislation, funding, and policy implementation, it does not mean anything and is certainly not going to have any immediate impact on Tesla's ability to turn up SCs any faster.

O

Mathew98 | 25. oktober 2013

If anyone has to deal with NYS/NYC bureaucracy then you'll know the reason for the delays.

I applied for local/state permits/rebates/abatement for solar panel installation. The paperwork took a ridiculous 18 months to process. At the end of the approval process, my wife had enough of the nonsense and decided against the installation entirely.

SMinnihan | 25. oktober 2013

Elon is pretty outspoken about Europe potentially being a better market with more appreciation for his luxury car. Based on recent Norway and Germany announcements, he seems to be living up to it.

Stinks that all the US federal taxpayer subsidies Tesla received and (continues to receive) over the last decade and are now being used to help improve the air quality in Northern Europe vs the US.

NJ has almost double the population of Norway and is chock full of US taxpayers.

Tesla - Give the good people of New Jersey a Supercharger!

Cindy I II III | 25. oktober 2013

I'm in Jersey and love the fact that I am prohibited to pump gas and obligated to pay less than the neighboring states - what's wrong with that? I feel so miss-treated and long for NJ every time I had to pump my own gas out of state.

Our electrician said that there is a big contract to build many supercharger stations in tri-state area. His company is putting in the bid. So it can just be a timing issue.

@omarsultan
4) Tesla has project management challenges...
ha, I'm a project manager. Wish I could help :-)

DavidN | 25. oktober 2013

Yesterday a Tesla employee at the New York City store told me that there were two Superchargers already finished along the Jersey Turnpike, just waiting for the "on" switch to be flipped. But apparently they couldn't be switched on because they hadn't gotten the final local government approvals to do so.

Another one told me that the phrase they'd been hearing from Tesla HQ was "Miami to Montreal by the end of the year."

tes-s | 25. oktober 2013

@omarsultan.

1. Slow utilities. Sandy affected a very small part of the northeast to the degree it would strain utilities. The SC locations on the map are not the affected areas. Superchargers are just not that big a deal to a utility - there are plenty of locations where the power would be readily available.

2. Political pressures. NADA and other groups do not have the resources to lobby in every jurisdiction across 8 states. Sure they can have impact on decisions and laws at the state level, but superchargers are a local decision.

The agreement shows the states are pre-disposed to support EVs, which means they have the polical backing to support superchargers, not oppose them - especially when no public funds or other involvement is required.

I have also heard Tesla is waiting for more sales before building superchargers, and that is what held up Virginia. Here is the opening of the supercharger there - plenty of Teslas: https://www.facebook.com/home.php#!/photo.php?fbid=10151939238957801&set...

I have heard excuse after excuse why Tesla is so far behind plan on superchargers in the northeast. But as best I can tell, the only reason is simply because they are not the priority for Tesla.

tes-s | 25. oktober 2013

@davidn - that is nice, but pictures or they don't exist. I don't think Tesla has ever opened a supercharger that has not been spotted and reported online first.

Mathew98 | 25. oktober 2013

@tes-s - Just for the sake of clarity, do you intend on any long distant trip between now and next summer? If so, how many of those trips would require an SC to be in the path of your destination?

Would renting an ICE for long trips until the SC are installed in NJ alleviate such anxiety?

tes-s | 25. oktober 2013

@matthew98 - my ICE is alive and well, and very much appreciates getting the nod a few times a month for trips the MS can't make without the "summer 2013" superchargers in NJ and MA.

Captain_Zap | 25. oktober 2013

@tes-s

They did manage to sneak in a couple Superchargers that we didn't notice until the last minute on the West Coast because the electrical permits in some towns were not easily accessed. The Supechargers were installed very quickly. It does happen.

It appears that the politics can be a bigger obstacle to progress in the east according to some other articles that I read. Maybe friendly and well reasoned pleas can be made by constituents in those areas, if that is the case.

tes-s | 25. oktober 2013

I did not realize that - I thought it would be pretty hard to build them without anyone noticing, particularly in good locations.

@davidn - I hope your info is right. If they would reveal the locations (are they a secret?) maybe we could put pressure on local utility commissions or other politicians.

Tesla - let us help you!

ironmikeii | 25. oktober 2013

Very disappointed in the slow progress of the Springfield Service Center. It's 15 minutes from my house and was one of the important decision points in my purchase. They flat bedded my car to Queens to for a wheel alignment and turned the car around quickly, but shipped it back with the steering wheel spokes off by 15 degrees :-(

As to attended gas stations in NJ, the reason is, if a station charges more for full service gas, it discriminates against the elderly and disabled, who may have a difficult time pumping their own.

Lived in NJ for 47 years, we like having trained professionals handling the hazardous liquids.

erici | 25. oktober 2013

"NJ has almost double the population of Norway and is chock full of US taxpayers. "

Possibly though they have nothing better to do with those European sourced profits than return them to the US (higher corporate tax rates in the US).

So they can leverage the money better by keeping it overseas and investing for growth there instead -- especially if it's a better market for EVs given their gas prices.

Earl and Nagin ... | 25. oktober 2013

I suspect that NJ bureaucrats are mainly being slow to support Tesla. When Tesla faced real threat in VA, Musk tweeted for help. As far as I know, we haven't seen a request from Musk. A lot of us VA taxpayers wrote to our representatives and VA streamlined the Supercharger process as well as Tesla's dealer permit process.
It certainly could help if Tesla supporters write their state representatives though.
NJ folks who support a unified charger protocol should study history a little and realize that GM and the rest of the ICE industry dragged their feet (brakes?) at the SAE standards development. They only accepted to standard chargers with the slowest feasible charging rates. One can only assume that this was to ensure a market for the Volt and the other ICE equipped EVs. This forced Tesla to forge ahead on their own in order to have good charging capability.
Its too bad NJ seems to be rewarding this bad behavior. I guess that being late to the party, they aren't aware of the battle we fought directly against the car companies in CA. We had to stop our EVs from being crushed and lies told about our experiences with them. It was difficult getting the story even told and took free citizens taking action on their own.
As far as pumping gas; having grown up and gone through high school in NJ, I can assure you that those folks pumping gas in NJ are not all the cream of the crop 'trained professionals' that ironmikeii would have us believe - some were but definitely not all.

Captain_Zap | 25. oktober 2013

From what I understand, the SAE standard cannot support the power that comes fom Superchargers. It seems as if they need to have an exception for high speed charging, which is a priority in EV development.

omarsultan.ca.us | 25. oktober 2013

@tes-s:

I disagree, the NADA and their state affiliate by definition have the resources to apply pressure at the state and local level--like any trade group, they all have lobbying arms to help influence legislation.

I also think you are putting too much faith in the recently signed MoU--its a photo op until something tangible comes out of it. The plan is due in six months so lets see how that looks like. Also bear in mind that article #6 of the MoU could be considered SuperCharger-unfriendly since it talks about "interoperability of electric vehicle charging standards".

O

sakalambakas | 25. oktober 2013

I have tried to contact Tesla multiple times regarding a privately owned parcel of land on Route 1 in Edison, about 3 miles from the NJ Turnpike and maybe 9 miles from the GSP.

It would be perfect for superchargers and/or another service center.

Communication is not their strong point and I too am getting impatient for a NJ super charger.

Besides, it would be poetic justice for a Tesla in Edison country, lol.

rjcbox | 25. oktober 2013

Tesla rep was pretty confident the other day that 3 supercharging stations were confirmed for NJ: Cranberry, Edison and East Brunswick

The delay is due to this state, which told Tesla they cannot place Tesla-only chargers on public reststops/roadways, because all EV-users cannot use them. So Tesla went private near major roadways. I think this will be better for Tesla owners and businesses anyway.

No plans for a single supercharger station anywhere in South Jersey - disappointing

NJ should have a SC network comparable to CA - NJ is 2nd to CA in solar powered homes

Brian H | 26. oktober 2013

tes-s;
NADA doesn't need to lobby every jurisdiction, just the ones where applications are filed.

tes-s | 26. oktober 2013

@omarsultan - do you have a single example of the NADA lobbying or speaking against superchargers in NJ, NY, CT, MA, NH, VT, ME, MD, RI?

@brianh - have there been any applications filed in the states listed above that have been denied?

I have not seen evidence of even one instance of resistance to superchargers in these states, nor have I seen a single instance of an attempt to build a supercharger other than the ones that have been installed. If there is resistance from the state, simply let us know - we vote, not the NADA.

@rjcbox - I think it is perfectly reasonable for NJ to decide proprietary EV chargers cannot be placed on public property. Their (in my opinion flawed) logic could be along the lines if the let Tesla do it, then they will have to allow every other manufacturer to do it. CT is a little different, since I believe the rest areas are managed privately with a long-term lease, and it is probably more of a decision of the lesee than the state about putting in the superchargers.

Fortunately, there is still plenty of private property in NJ. Thousands of excellent private sites available to Tesla - every mall and shopping center within 2 miles of an exit off a highway.

Cindy I II III | 26. oktober 2013

@DavidN, if the Montreal thing is real, I'd be so excited for it was not obvious to me when I first checked the SC schedule map. Not sure if F1 will happen in NJ in 2014. If not, may have to take a trip to Canada. It would be so awesome to take Nelson (my car's name) there :-)

Al1 | 26. oktober 2013

"MA - LEGISLATIVE HEARING SCHEDULED ON ANTI-TESLA BILL IN NOVEMBER - LET'S SHOW UP!"

Is this an explanation for lack of progress in MA?

Al1 | 26. oktober 2013

@tes-s - do you have a single example of the NADA lobbying or speaking against superchargers in ... MA

See above. There's a thread you can follow. Now this could be serious. You wouldn't want to spend quarter million dollars in place where is a pending litigation.

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