Submitted by jackbitton on Fri, 2015-12-04 16:01
I have been in line for over 2 years and you have held my deposit of 5K the entire time. I never once complained about the delays because I believe in you. I believe you will sacrifice time in order to put out the best quality vehicle.
Now that my # has come up, there has been a lot of confusion and uncertainty of important features of the Model X or maybe something as simple as which color will look best on that car.
That can cause a person in line to wanting to make changes when they click the order button. Your 7 day change feature addresses that but what is missing is what happens if someone elects to hold off until they see the car in person after the clicked order but before the 7 day period elapses.
What I found out from a Tesla employee is, "Your space in line is forfeited"
Nowhere on your website is that mentioned. Nowhere on your website is that even alluded to. When pressing the Tesla employee, he stated I am not the first person to bring this up.
I have no issues with policy. My issue is with TRANSPARENCY! I do not understand how you can let people make changes to the car in 7 days but not let them hold off until at least the car is somewhere a buyer can see it. In the very least, post that next to the order button. maybe something as simple as, "By pressing this button, you will lose your space in line should you elect not to confirm the order withing 7 days, even if you need more time to decide"
Ludicrous for sure!