Submitted by Mauler on Sat, 2018-12-08 20:59
I just went through my first service center (after delivery pickup end of Sept.) experience this week.
I had two issues (mine is M3 LR AWD). One was a small crack on the front roof glass, about a half inch from the front edge above where the steering wheel is. Although one of my concerns was the crack getting worse over time, the crack never grew more than the half inch or so it started as.
The second issue was the drivers door was closing with an approx. 3/8 inch drop in the alignment. (This was actually noticed by the firm that did my window tinting.) I reported both issues to Tesla about a month ago and was expecting to either have a mobile technician come or I would need to drive from Wichita to Kansas City once they were ready. I got a call this past Monday saying they were ready to schedule in the service to review & fix the items. I was pleasantly surprised when they said I would not need to make the drive as they were sending down a loaner car on a flatbed truck and then would pickup my car to take to the service center. So I ended up the the loaner car (Model S 85) on Wednesday and they loaded up my car. It was timed so I met the transport over my lunch hour. Car was then serviced on Thursday and returned to me on Friday. In 35+ years of car ownership, I have never once had anyone offer to bring the loaner car to me to swap out with my vehicle needing service. And these are local dealers or service shops, let alone needing to make a 200 mile round trip to the service location. So a "thumbs up" to the Tesla service center and a good example of customer service done right. And BTW, both issues are fixed as expected.