Submitted by cfscott on Sat, 2018-12-15 03:53
While in college, I worked as an assistant manager at a regional pizza restaurant. Much like Tesla, restaurants live or die by word of mouth. We worked hard to give a great product with outstanding customer service. I was talking to the manager one day, and he told me something I will never forget about human nature and what he called the experience ratio. I was struck by how true this was.
If someone goes out and has a fantastic experience they may tell 1 or 2 people about it. If they have a bad experience they will tell on average 10 people about it. This he told me is backed up by a lot of marketing research.
Just a little perspective for some of the forum posts. I freaking love my Model 3.