Submitted by T3SLA90D on Thu, 2019-05-23 15:27
Anyone else thinks that the local service centers are getting worse in regards to customer service and accessibility?
-long wait time on the phone and can’t reach anyone at the local service center: the call gets picked up by the 800 number customer service personnel
-can’t schedule an appointment by phone anymore, the online scheduling does not let you schedule beyond one week or so, very inconvenient for most people with busy work lives who need to plan way ahead to take time off to drop the car off
-service centers frequently do no reply to emails regarding car issues
This has started few months ago. They were more responsive before that. Very frustrating.