Submitted by Mmhock on Wed, 2020-03-04 13:02
got into my car after 3 weeks of being out of town. Immediately noticed my autopilot not working. Reset did not work. Called Tesla who then grilled me on even having (payed for) the autopilot option. Autopilot was added on the day of purchase back in 2018. Fortuentely I still have the invoice showing details of it being enabled.
After a long wait trying to figure out what went wrong Customer Service came back on the line to tell me that they had "good news". It seems that, in fact, I did have autopilot and they would be able to go ahead and reinstall (enable) the autopilot feature. Insert eye roll here.. Was also told it could take up to 1 week to re-activate.
Sure, mistake happen but something about this just seems wrong to me. Anybody else had this issue happen? Im also wondering if I didn't have the original invoice (back from 2018) to be able to prove that I did pay for the upgraded autopilot feature, if they would have made the same outcome.