Submitted by JCHAPMAN1322 on June 29, 2018
Tesla Energy completely dropped the ball on my solar system install. I started back in January to get this system installed and Tesla Energy Customer Support Specialists have failed to properly manage this process, time and time again (I have had five different people assigned to my project). Any time I contacted my "assigned" Energy Customer Support Specialist to get an update I NEVER received an update - and it was from people in Las Vegas. I have had to do my own digging. I just called Austin Energy and was told Tesla just closed the installation contract - this week. The install was COMPLETED ON MAY 21, 2018. What the HELL. Tesla keeps saying it will take 6 to 8 weeks for Austin Energy to turn on the power. That was total BULL. That really meant it takes Tesla Energy Customer Support Specialists 4-6 weeks to check the "complete box." It will take Austin Energy 3-4 weeks now that Tesla checked the correct box with Austin Energy. I AM REALLY UPSET ABOUT THIS. THIS IS NO WAY TO TREAT CUSTOMERS. I have a system on my roof that has been sitting idle for 39 days. AE says it will take 1-2 weeks for the document review process, then there is a one week lead time for the inspection, then a one week lead time for the meter to be installed. By the time this system is turned on it will be sitting idle for 70 days.
And Tesla Energy Customer Support Specialists are useless. We need LOCAL support. The local Energy Consultants should have been given the proper tools to project manage their installation projects and not some distant phone jockies. Tesla should have laid off all those phone jockies in Las Vegas and not the local, on the ground, direct customer facing employees. What bozo at Tesla Energy thought this was a good business model?