Although not a participant on the Forum, I have enjoyed following it for a long time. I own three Model S’s and have never lost confidence in Tesla. I believe Tesla is looking at the big picture, not the short term success of only delivering our Signatures. It must be an extraordinary process, to create and build the Model X, and manage the business with Wall Street and others picking at you every step of the way. In my opinion being late on delivering the most complicated car ever produced should not be a surprise to us, and manufacturing it correctly is a daunting task. They do not have a second chance to get it right the first time.
As many of you have said in the past, “just my 2 cents.”
I received a telephone call Thursday afternoon from the Austin DS, Magz, who delivered my last Model S. Magz said my Model X will be ready to pick up at the Austin SC on Saturday. I live 90 miles from the SC, and I told her I was crushed as I cannot get to the SC until some time next week. She immediately said "no problem, do you want me to deliver it to you?" I said YES and jokingly asked her if she could do it Saturday (today), and she said “sure, I would be happy to." Magz just left my home, is driving back to Austin, and I have my Model X.
WOW, what great customer service. And to ensure my delivery experience was wonderful, Magz stayed 75 minutes doing a thorough orientation of the Model X, setting up all my preferences and exploring the new Tesla features with me.
I know this is easy for me to say tonight as I look at my Model X in my driveway - it has been a long wait but well worth it. Both Magz and Kristal always responded to my phone calls and emails during the “wait", usually with more encouragement than answers.
THANKS to the Austin Service Center for outstanding customer service and caring for the Tesla family.
22” Silver Wheels
reserved in 2013 - any more is not relevant :)