Forums

Not charging at a supercharger?

Not charging at a supercharger?

Yesterday, for the first time I checked the TESLA app soon after leaving the car to realize the car was not charging.
I went back to the car and the light was orange/red instead of green. I unplugged and plugged back in. Same problem.
Got back in the car with a new message in the dashboard: “car needs service”. Apparently, the car couldn’t be charged at the supercharger. My car was the only one parked in 6 slots available. I barely had enough charge to drive home. Once home, the car did charge without any problem.
Tomorrow I am scheduled for service. Can’t imagine if I was on a trip far away from home on the weekend...
Did anybody experience the same problem?
I really like my P85D, but because of this problem, I have lost a lot of confidence.

b.tesla | 15 juli 2018

I've read of a few similar cases on the forums, but haven't experienced it myself.

When supercharging, it is feeding your car DC, and it bypasses the car's AC->DC converter.

Most other charging from a HPWC, a UMC, or a level 2 J1772 public charger, etc, is feeding your car AC, and it goes through the car's AC->DC converter.

There must be some kind of problem just when supercharging.

AxTrader | 15 juli 2018

I have plugged into a Supercharger and received the amber ring a few times. You can try removing and reseating the charge plug and if that doesnt work, make sure you try another charging stall to ensure its not a specific Supercharger problem.

tes-s | 15 juli 2018

Did you try one of the other stalls? Sometimes there is an issue with the supercharger.

jordanrichard | 15 juli 2018

Was it the service center that said bring the car in.....? They can remotely diagnose the car. One day when I plugged my car in at home, the ring was orange and there was a msg on the screen saying that the car could not charge, yet it was albeit at 30A vs the normal 40A. Unplugged and replugged a couple of times, no difference. I then tried a reboot, no difference. Call the service center, they checked the car out via their data connections with the car and determined that the onboard charger was faulty.

stevenmaifert | 15 juli 2018

Happened to me a while back at the San Diego Supercharger although I did not get the “car needs service” message. After several failed plug-in attempts I switched to a different pedestal and the car charged normally from that connector..

raimondo62 | 15 juli 2018

I did not try another charger because I felt the problem was inside my car with the message on dashboard. The message is still there despite the normal charging process at home.
When I call the TESLA service they did not mention they can do anything remotely. They referred me to the closest service center, which I did.
After I bring the car in to TESLA, I will update the forum with their input.
Thank you for your feedback!

NKYTA | 15 juli 2018

Yeah, try another SC stall. But with the car needs service alert, get thee to an SVC. Perhaps ask, how is my High Voltage Junction Box doing...

Bighorn | 15 juli 2018

Always try another charger

jordanrichard | 16 juli 2018

I think it was 2 years ago I was down in SC (from CT) and was using a supercharger. I plugged in, light started flashing green and I walked away. When I got back to the car, there was an error message saying that the current charge level was more than what I had selected. I hadn't changed the charge level, which I always leave at 90%, so this message didn't make sense. I called my service center back here in CT and over the phone the checked my car's logs and determined that it was just a glitch, don't worry about it. I wasn't worried, I just curious. So I find it odd that they couldn't do the same for you.

minervo.florida | 16 juli 2018

I have a 2015 P85D that had the same issue, the car needed a new high speed charger, would charge normal but not on Supercharger. This happened at about 27,000 miles.
I am pretty sure the new one is a newer model.

jordanrichard | 16 juli 2018

When supercharging, the onboard charger is by-passed. The onboard charger converts any incoming AC into DC before going to the battery. Superchargers are DC.

raimondo62 | 16 juli 2018

Got the car to TESLA service. I was told the car needs the Master charger replaced which is the device that controls the supercharger DC flow of current the goes straight to charge the batteries. They have seen this problem before on 1st generation devices. Not good for me...
The part is covered by the warranty and itt takes 3 hours to install.
I guess with electric cars we are getting used to different challenges.

Anthony J. Parisio | 17 juli 2018

raimondo62 ,
Thanks for this important update. Please keep us informed. Oh and will you give us info on your car? Year, Battery size, Miles, etc.

Rocky_H | 17 juli 2018

I think @NKYTA nailed it. It's the high voltage junction box that manages Supercharging. It's not master charger--wrong terminology used by the service tech, I guess, but we get the gist of it.

Bighorn | 17 juli 2018

Agree about NKYTA’s dx.

raimondo62 | 17 juli 2018

They installed a new Master charger. As far as I understand, though the master charger is not directly involved with the supercharger DC, its malfunction interferes with the supercharger flow of current.
They did drive the car and tried the supercharger which now works fine. For Anthony, this is a P85D 2014 with only 22,700 miles on it. They said that with the Gen 2 master charger (I had the Gen 1) this does not happen...
Hope not to have this problem anymore

Rocky_H | 18 juli 2018

Ooh, something is now sounding a little familiar. On the old cars, the HVJB was a separate part than the primary and secondary chargers. I do now recall that with the 2016 refresh redesign, they integrated the two, so that the one main charging unit also contains the HVJB. So if you have a newer car, that would make sense that to replace the HVJB, they would have to do the master charger anyway, because it's part of that same unit.

raimondo62 | 18 juli 2018

Rocky,
That is consistent with what I understood. Thank you for putting it in technical terms.
Hope not to run another problem like this in the future...

Lush1 | 18 juli 2018

@raimondo62

Happened to me in 2016 on my 2013 S60. It's a rare, but not unknown problem. FWIW, here's a link to a 2013 thread on the topic which includes my experience.

https://forums.tesla.com/forum/forums/problem-supercharging-ac-charge-ok...

Top Dog | 18 juli 2018

The same thing just happened to my 2013 S85, it wouldn't charge at one of the stalls at the Kingman Az Supercharger. So, I just changed stalls and then everything was fine. But then I began to receive the "needs service" message, and after a month of this it wouldn't charge at all.

It turned out that my onboard charger had gone bad and my car is currently at the Las Vegas Service Center having the onboard charger replaced.

Anthony J. Parisio | 19 juli 2018

raimondo62 ,
Thanks.

Rocky_H | 19 juli 2018

@raimondo62, Ah, yep, that does get a little confusing, as the AC and DC charging are usually thought of as separate processes, but that hardware change made them a little bit related in this one circumstance.

NKYTA | 19 juli 2018

@Rocky, good info, didn't know that. Still stuck in 2012. ;-)

Rocky_H | 19 juli 2018

Yeah, my car is old too, but I stick around for stuff like this, because I hear about things like that in the newer cars and frequently they stick in memory.

Like over on TMC, someone had a weird issue where their car was stuck only being able to charge at 24A on AC charging. I remembered that the new chargers that are 48A or 72A are internally different number of modules that handle 24A each, so that number was way too coincidental. So I mentioned that the symptom sounded like one of the modules in his internal charger had gone out, and the service center checked and found that's what it was.

nathan.dudley | 12 mars 2019

Similar problem on a S 60 - 2015. Takes 2-10 tries to start supercharging. Drops sometimes during charge. Odd thing though Chademo adapter works great every time. Chademo saved our trip to Whistler. Both Chademo and Supercharging are DC.

nathan.dudley | 12 mars 2019

Similar problem on a S 60 - 2015. Takes 2-10 tries to start supercharging. Drops sometimes during charge. Odd thing though Chademo adapter works great every time. Chademo saved our trip to Whistler. Both Chademo and Supercharging are DC.

jsavin | 2 april 2019

My 2014 Model S with 55,000 miles is in the shop two issues: Drive Unit making buzzing milling noise at low speed when power applied. Service Center is replacing Drive Unit with reconditioned unit.
Second issue onboard Master Charger not working when Supercharging getting message "Charging will start momentarily" but it does not start, service center checked the logs and found out that onboard Master Charger is bad and needs to be replaced that will be 2,365 for reconditioned Master Charger since that component is not under warranty. Disappointing to say the least, onboard Master Charger should have the same warranty as battery and Drive Unit 8 years unlimited miles. It is one of the main components for this car to work, to make this worse the warranty on reconditioned Master Charger is 2 years or 24000 miles. This should change as onboard Master Charger is one of the main components for the car and it should have better warranty. Very Disappointing experience, plus not even getting new parts. Service manager told me that he could not get the new parts only reconditioned, very odd.

hammer @OR-US | 2 april 2019

@jsavin They don't make that version of the charger anymore, chargers that go in the new cars are different.
Reconditioned units are the only ones available.

jsavin | 2 april 2019

@OR-US Thank you, wonder if it is the same for Drive Unit for 2014 Model S 85kw.

IdeBruce4236 | 14 maj 2019

On a trip to Nashville from Pensacola, I stopped at Greenville, AL Supercharger. No matter the charger unit, no charge. I spent over 4 hours trying to get info for instructions. I drove back home with 109 miles on battery with 112 miles to travel. I slowly (with no AC in 83 temp) made it with 11 miles left. Plugged into home charger successfully. The closest service center is 8.5 hours away. It would take me til the 3rd day to get there employing Level 2 chargers. Other option is to tow the car for $1200 and still find a method to get to service center to pick up the car. Not good. I am still waiting for Tesla Service to contact me. Every call I make (6 calls total) has me on hold for 20-30 minutes before a live person is connected and disconnected when transferred to tech. Not good. My vacation in Nashville is made in an ICE car. 6 travel hours wasted. Originally started the trip at 7:30 am and arrived at 10.:30 pm for a 435 mile trip. Not good.

Bighorn | 14 maj 2019

@Bruce
What’s the issue? Are you out of warranty? Why not get mobile service to come to you? Try using the online scheduler. Much easier than calling.

IdeBruce4236 | 14 maj 2019

The first tech person, Devon checked the car's data and concluded that he needed to investigate further if I would hold on call. About 15 minutes later, the call was disconnected with no response. I waited about 20 minutes for a call back but none came. I called again waiting 28 minutes of prompts and messages before I got a live person Mike who agreed to connect me with a tech but was again disconnected. I again waited about 20 minutes for a call back but none came. I called again waiting 32 minutes for a live tech named Jeff who had trouble hearing me but said he would call back. No call back. By this time, I knew that I had to do something and decided to travel home to get my wife's car before the vacation trip would need to be cancelled or we would be stranded without a car. On the way, I called and waited about 30 minutes before a live person with an accent that attempted to help me by advising that I go to a service center. He suggested that I could follow a series of reboots of various instructions that may or may not fix the problem. I then asked him to email the instructions to follow. At that time, I lost cell phone connectivity and the call was dropped. i never received a callback nor email. I attempted to call Tesla tech several more times waiting 30 minutes or so each time with no answer. By searching the internet, I just found out that Tesla opened a service center in Pensacola (850-374-7167) several day ago. None of the people told me of this although they knew my data. I now have an appointment for service when I return from vacation. Now I look forward to seeing Keith Urban tonight.

Bighorn | 14 maj 2019

Sounds like a connectivity issue wrt getting help. Maybe they had trouble querying the car for the same reason your calls were dropped.