Submitted by hull6326 on Mon, 2018-11-26 12:01
Took delivery of a 2018 Red Model 3 All Wheel Drive on October 14th. During initial inspection I noted many of the hinges - doors & trunks - were missing paint. My delivery specialist responded with "the robotics must not have been calibrated correctly" and said they could take care of this and for me to contact Service. Perhaps my expectations were too high but one assumes that before a $65K car is delivered an inspection would have noted and corrected prior to delivery. Instead, it now becomes MY issue to resolve as there is no "ownership"/ responsibility within Tesla.
I attempted Service via phone and finally used the appointment system online - next available date...November 21st. I noted the issues in my narrative but never received a call or confirmation from Tesla. Upon arriving at the Service Center, I was told I would be without my car for at least 3 to 4 weeks as every door and both trunk lids needed to be removed to repaint the hinges! This seems absurd especially when I questioned the Service Advisor regarding time - his response was there were MANY ahead of me.
I was given a loaner - much appreciated - but I do have concerns with future needs and support. The single point of contact and personal attention one receives at a typical dealership is sadly missing.
Has anyone else experienced similar issues? Thanks.