Submitted by jake on Wed, 2019-04-03 12:01
I recently posted about and air conditioning problem I was having and mentioned/ranted that it was going to be three weeks to get an appointment in the Boston area (either Watertown or Dedham).
I was thinking about this a bit more: If I was scheduling my annual service a long wait would be fine. But when I have something broken that is either a safety or comfort issue, three weeks is too way too long.
Shouldn't there be a "triage" process to categorize and prioritize service appointment requests? Right now the critical need seems to be the same priority as a minor squeak or an annual service.