Submitted by mrsignguy on Wed, 2019-04-17 14:51
As with so many things it seems, love the machine, the people servicing it, not so much! One test drive and sold. Short time later pick up car. Everything as ordered, begin thinking things may be different for once, wrong. The delivery person told me that the fact that about $9000 dollars worth of the car (cruise, AP and Enhanced)were inop, it was nothing to worry about. It would fix itself in about 30-40 miles(calibration). 2 days, 150 miles later, not fixed. Have spoken to 5 different people at Tesla and have not heard the same explanation twice. The forth person was the first to mention wifi at all. Their latest explanation was firmware was not updated before the car was delivered. Why even have delivery people. Just leave the car somewhere and I will go grab it next time. You cannot tell me they don't have a checklist. Latest is, if I am lucky, an engineer somewhere in Cali will fix the problem, whenever. The only reassurance I have received is it will only be a few days, hopefully. This is the most unique car I have ever driven, and I have driven a lot. We have been so excited since the test drive. The people involved in finishing the deal have thrown a wet blanket all over that. Is there a higher level of support I can access. Have already spoken to local sales, delivery, service two different people and the 855 number. I would like an explanation. I am not holding my breath. Any help out there?