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Formerly a SolarCity customer and can't access the Billing Portal on Tesla.com

Formerly a SolarCity customer and can't access the Billing Portal on Tesla.com

Does the "Billing Portal" link on Tesla.com work for anyone originally with SolarCity? I followed the directions to move my account over to Tesla.com but have never been able to becasue it always redirects to https://mysolarcity.com/#/ where it tells me to go back to Tesla.com!

To see your account balance or to make monthly payments, visit your Billing Portal.

I have heard others originally with SolarCity are having this problem. I cannot see what I am being charged for so I am not feeling obligated to pay!

davidwaltz123 | 6 mars 2020

I was just on today: https://login.solarcity.com

Was able to login and look at all my statements.

Good luck!

shadow187 | 24 mars 2020

The Billing Portal link on Tesla.com has been missing for me for at least the last 2 and a half weeks. I've sent 2 support requests and nothing has changed.

A workaround that I discovered:
Try https://payments.solarcity.com/ and see if you can login and view and pay your bill that way.

ghull | 31 mars 2020

I have had the same issue as cwclifford since last summer. Various communications with Tesla have not resolved the issue. I received these responses from customer support in March 2020, similar to responses last year:
"I am sorry you are continuing to have issues accessing your billing portal. We are attempting to resolve this issue as quickly as possible and will be sure to advise you of any updates we receive." and "However, at this time there is no ETA as to when this will be resolved."