Submitted by nancylevitt on Fri, 2016-07-22 08:48
Five days after delivery of my new x, I opened the falcon wing doors and they went, up, up, up and hit a pipe a foot below the ceiling of a public parking garage. That night, new software was downloaded and the door sensors were apparently modified. Unfortunately, it was too late for the new dent and scratches to my car. After much discussion, Tesla agreed to give me a loaner and repair the damage. The estimated time for repair is 12 days. I am outraged that 2 small scratches and a small dent should take that long. I am disappointed with the service time for repair. I wonder if there is any 30 day return policy? In the past, I have had other cars repaired for nicks and it took about 2-3 days, even with repainting a door. After owning a car for only 5 days, shouldn't it have some priority in the line to get this work done?