Submitted by pstewani on Fri, 2015-10-23 13:18
My Model S 2013 started making a loud humming noise recently at speeds higher than 65 miles per hour. it is quite annoying and sounds as if your car has a bad muffler. Called the service person in Mt Kisco NY. First he tells me that he does not know what I am talking about, and he will log into car remotely to check. Calls back that there is no problem. I told him I drive the car and I know there is a problem. Tells me to bring the car in.
Took the service person on a ride in the car. Tells me privately that this problem is not unique to my car only and many are complaining. When we get back to showroom, tells the manager. Yup there is a HUM noise. It seems it is something they all know about and trying to HUSH HUSH it. They tell me it could be the bearing or maybe the engine itself needs replacement. Also showed them that the suede seat is wearing out unusually fast, tells me all suede seats do that and it's normal. Told him I have never heard something like that. How can a seat of a 100k care start to wear off with 24k miles on it. The color is coming off on light color pants. Got an appt a month later. Hoping they can fix the car.