Just curious if anyone else has been impacted by the recent staff reductions at Tesla Energy.
We were one of the early adopters of the Model S and had very positive experiences with Tesla back in 2013 when dealing with the Model S.
After moving to Arizona (Tucson - TEP), it seemed logical that we'd go to Tesla first for a solar home installation.
We contacted the local field sales agent and had a positive experience - decided to pursue the project (a 12.4 kW home solar install) with Tesla.
Local sales rep kept us in the loop and we were very confident that we made the right choice. Loan approved, docs submitted to TEP, permit approved...all good...
Radio silence...for two weeks...
Called local sales rep to see what was up and he informed us that he was in the 9% cut and our contract had been transferred to home office sales in CA. Since the contract was reassigned, he no longer could provide information on project status and suggested calling customer care.
Called customer care and after 45 minutes on hold, was informed that the agent needed more time to become familiar with the status of the contract.
Given that we were well into the contract and pretty far along in the process, to receive NO indication of what was going on, NO contact information, and NO access to updated contract information...the handoff from local sales to central sales was handled quite poorly. An admission - part of the issue is that TEP (local electric co) is in the process of moving off net metering (which completely upsets the economics of home solar) and timing is an important issue - in particular, getting the solar application submitted to and approved by TEP in a timely manner to ensure we're grandfathered into net metering until 2038.
Seems as though the latest restructuring was not well thought out or planned and left us in a lurch for information. An email explaining the situation and providing new contact information for whomever was handling the contract would have been very much appreciated.
Now, we're left wondering if we made the right choice...
Just curious if others have had the same experience?