Submitted by laverndfaz on Tue, 2018-10-02 08:33
We ordered our Tesla at the local Tesla dealer. We received a call on Monday that Sept 24 that our car would be delivered Friday the 31st available for pick up. Fantastic. I called Thursday to the sales guy to get paperwork my bank needed. I advised him that we had plans and could we schedule a pick up of Tuesday, Oct 2. He advised yes. All day Thursday we wait for the needed paperwork for the bank, no reply. Then Friday I call and speak to the GM of the dealership Guy, he assures me everything is fine and he will get me the needed paperwork. Then all day goes by with no paperwork. Monday I call back, get the other manager Johnny who says that's not his job and he will have some one call me. Keep in mind my pick up is Tuesday at 9am. Monday at 4 pm we get a call that they had sold our car to some one else, and we would have to wait for a new one. Mean while I have sold my car, now have no car, and paid an electrician way over price to install a charging station last minute, and had already taken Tuesday off work. The reality is the dealer already knew on Thursday they had or would sell my car from underneath me, that's why no one would get me the paperwork. Then they lie and say it was accidently sold, when we all know it was sold so they make your numbers. HOW DO YOU ACCIDENTLY SELL A CAR? I even told the dealer if it was a must I could pick it up Friday and was assured it didn't matter. Mean while I'm now stuck with no car and a very poor buying experience. No one has offered anything in response to this, just a it is what it is attitude, like I should be grateful Tesla was kind enough to sell me a car. As I told the sales person I would expect this from a Kia dealer, but you are competing with Lexus and Cadillac and BMW, all of which I have owned, and all of which would never allow something like this to have happened. Tesla is in for real trouble once the BMWs and Lexus of the world start selling electric cars. I don't even own the Tesla yet and we already regret buying it.