Submitted by mbp11 on Thu, 2018-12-13 11:28
I live in the San Francisco Bay Area and occasionally I have pulled into a supercharger station and backed in to charge, only to find out that the charger was not working. So that is why the stall is empty! In the past I have tried to call the Tesla help and service line to report it, but sometimes I cannot get through.
I recently found out from Tesla support that the best way to report an issue or express concerns regarding a Supercharger station or request maintenance on a current Supercharger station, email the Supercharger specialists at:
If you find that a station is not working or out of service, do your fellow Tesla owners a favor and report it in a timely fashion!