I have emailed the following to a Tesla customer care rep upon her suggestion.. wondering how many other people have the same story?
Let the following stand as a formal complaint against Tesla, Inc. for dishonest sales tactics and false price claims.
We approached Tesla about getting Solar panels in late 2017. We were assigned Tesla salesman Bodi Ebikefe. Our initial meeting went well.
The price was higher than we expected, but we were assured that the 30% tax credit would keep our monthly payments at an affordable level for our family.
Our salesman described the process as a "tax refund" that would be on our 2019 tax return. We were assured it would be a simple matter of getting the refund money and applying it to our solar loan.
I specifically asked if the solar tax credit was a non-refundable deduction or a refundable credit. I was again assured that it was a refundable credit ("same as cash"), and that all of our concerns about price were taken care of by this "30% discount".
We went through the process and got the loan (with the 30% down payment deferred for 17 months). The panels were then installed.
I am now learning that this credit is in fact a NON-REFUNDABLE credit. It is NOT the same as a 30% discount. I was COMPLETELY mislead by Tesla on this CRITICAL issue. If not for the promise of a 30% tax credit, I would NEVER have purchased panels.
I am a school teacher with 3 children. Because of my tax status non-refundable credits are meaningless to me. I will not see ANY of the 30% credit that was PROMISED by Tesla. Because of that I am not able to pay ANYTHING to Sunlight Financial as a down payment. My monthly payments will significantly increase
I understand that it is not Tesla's responsibility to teach me the tax codes. However, it is ENTIRELY their responsibility to operate an ethical business that doesn't mislead consumers. Tesla misrepresented the truth. Because of that I will soon be stuck with loan payments that I cannot afford.
The onerous is completely on Tesla. Their salesman misrepresented the truth about this credit in order to get my business.
I, Nathan Bryant demand that Tesla, Inc. pay Sunlight Financial the 30% that I will not be receiving from the IRS. This is the only way to make it right.
If I do not receive a prompt reply with a satisfactory resolution I will submit this complaint to every possible Bureau, Commission, and Network.