Submitted by alisse on Fri, 2019-04-19 11:26
I'm having a Ranger (do they still call them that?) come to my home Monday morning to replace a defective drive shift stalk. The plastic is separating, it's a purely aesthetic issue but I hate it.
So far the experience has been better than any other service interaction I've had in the past. Requested the appointment via the app. The next day I got a text asking for photos of the problem. They were first going to have me go to a service center, but when I asked about mobile service they quickly accommodated me with a follow up for when a mobile technician come over.
I'll post back on how the appointment was once I actually get the service, but I'm pretty impressed so far.