I'm a two time Model S owner who is nearing the end of my lease. I was contacted by the local Tesla representative regarding a new 2018 Model X demo that had 4k miles on it. The representative sent me lease numbers, and I placed a deposit with the representative as the pricing worked for my budget. Tesla posted a confirmatory email with the order agreement. All the paperwork (insurance/license) was submitted, and the expected delivery was two weeks ago.
Two days before delivery, the Tesla representative reached out to me to say that the Model that I ordered was not eligible for leasing and only purchase (due to the car being discounted). Tesla within two days canceled my order (without my consent) and refunded the deposit.
I feel there is a breach of contract. Tesla called me with the car, took my deposit, approved the order, and then said the vehicle couldn't be leased (not due to a credit problem). Shouldn't the car be advertised as purchase only? I was always clear that my intent was to lease.
I feel Tesla prematurely canceled the order without me having the opportunity to escalate my concern or advocate for myself. I have emailed every email address I can find on the Tesla website and submitted a complaint through the Better Business Bureau. To shorten a long post, I've been told there is nothing I can do and that the cancelation decision is final and the car has been sold.
I am embarrassed to tell this story to friends and the forum family as it is a minor issue compared to other people's life stressors. However, I feel the customer should have more rights and feel Tesla broke our sales agreement without any discussion. My ask of Tesla is a similarly optioned car at the same quoted price.
Has anyone had a similar experience? Were you able to escalate a concern and be heard? Has anyone successfully gone to arbitration? Other suggestions?
Thank you in advance for your guidance and sorry for whining.