This is a sad day for me. I've been a Tesla Bull and supporter since I bought my first Model S in 2013. Since then I've invested half my retirement in the company, and purchased 6 Tesla vehicles. I've defended Tesla when people were critical of Tesla's customer service, and laughed at NADA when they said franchise dealerships protect customers. Well, I'm now on the bad end of a Tesla service issue. My order for my 6th Tesla, a Raven Model S with Ludicrous, kept getting delayed because of errors. Frustrated, I went to the store only to see the car I had ordered on the lot. I was told it was a new test drive vehicle. I eventually learned that the VIN had been assigned to me, but then somehow it ended up as a store vehicle, and I had been assigned a new VIN, which unfortunately had the wrong interior, so I was going to be delayed again. To avoid further delays, I agreed to take delivery of the test drive vehicle since it still had low miles (I was not given any discount because it had low miles). I noticed a few scratches and other things and sent the punch list to the Delivery specialist, who made notes and said it would be taken care of. I also noticed the right rear tire pressure was low on the drive home, but did not mention that in the first 24 hours because I assumed it was just inflated less than the other tires. I added air and thought it was fine. A week later, I had to add a little more air - not a lot, but some. Another week later, the same thing. At this point, I started thinking there must be a nail in the tire, even though the car had low miles, and with difficulty, found a well hidden nail deep in the tread. This obviously explains why the tire was low on the drive home - the car picked up a nail on the test drives before I purchased the car. This is the most logical explanation. Tesla is telling me that because of the location of the nail, the tire needs to be replaced, and I have to pay for it. I explained that the nail must have been there from the beginning because that tire was low when I drove home. But they say that since there was no mention of it immediately, they can't take my word for it. In other words, I, a physician who saves people for a living, and has spent over half a million dollars on Tesla vehicles, is potentially LYING about a nail in my $300 tire. Therefore, they cannot replace it for free. This is in contrast to my experience with my local Porsche franchised dealer, who in 2012 replaced all the rotors and pads on my 6-month-old 911S that I had tracked 4 times and burned up the brakes, because they wanted to make sure I was a happy customer. My mind is BLOWN. I took this to the highest level at the Salt Lake Store, and got nowhere. I asked for a number for a supervisor in California, and I was told to send an email to customerescalations@Tesla.com. I am disappointed and angry. If I performed my job the way the manager at the Salt Lake City store performs his, I wouldn’t last 5 minutes. I hope to get a phone call from someone at Tesla that answers directly to Elon.
P.S. - The email keeps getting bounced back. I don't know if I have the correct email address. Anyone know how to escalate an email? Thanks.