I really wanted to enjoy breaking the mold and purchasing a Tesla vehicle. I was an early adopter on the Chevy Volt back in the day and I was so excited to be part of the Tesla community. Unfortunately, that is not how things have turned out.
Because my credit was excellent, I was able to get 3.14% financing through Tesla which of course was through Chase bank. When I logged into my Chase account this morning, I noticed that I had two vehicles that I owe money on. Two Model 3's with two completely separate vin nunmbers. I called the Tesla store and after providing the vins, I was told that one of the vins belongs to another customer but it looks like the sales person put that vehicle into my Chase account by accident. It took me calling, nearly a month after purchasing my vehicle in order to notice that mistake. The sales advisor told me she is looking into it to "see what can be done" but I would caution everyone buying to make sure you double check your finance with a fine tooth comb. This is a credit and life affecting mistake on their part. How can something like this happen? Any advice on what I should do here?
Unfortunately, this is not the only issue I have had. I also purchased my vehicle with 2 years of free supercharging and expected that would be part of my purchase. It wasn't until several supercharger charges appearing on my credit card later that I as given a date of "End of September" followed by "Oct 7th" followed by "Sorry, there is only 1 guy in california that is enter all of these" followed by "Sorry, when you purchased your car, we entered it wrong and it could still be some time. We will update you when we know more" That last update was over a week ago.
Great car, worst possible customer service of any car company I have ever worked with. I have been nothing but patient, kind and understanding. Even the online support took over a week to respond back to me.