Submitted by martin.p on Thu, 2019-10-24 22:19
Two days ago my Powerwall (2xPW2, installed 2016) went offline right as PG&E announced potential utility safety shutoffs. Batteries are flashing green like they are not configured and there is zero connectivity. No app data, no TEG-xxxx WiFi and the wired lan port on the backup gateway has no link. After literally multiple hours on hold with support it seems they want to send out an engineer with an antenna kit. Anyone experienced this? Quite frustrating given the need for backup right now. Tesla hasn’t given a timeframe for repairs.
Depowering the whole house and restarting after 10 minutes causee a Neurio-xxxx wlan show up for a couple of minutes then the system goes back to periodic beeps and stays dead. I can get a username/password prompt off of that page but its definitely not the standard powerwall UI and I have no login information.
Not sure there is much else I can do except to see when service shows up.