Submitted by sschuman on Fri, 2020-01-31 10:27
Does anyone have a good method of getting service from Telsa? Light went on saying 12v battery needs replacement. Made an appointment through the app. No show, no contact. I found out later than were out of stock of the battery (but they will sell you a new car with the same battery in it, of course). I scheduled another appointment. This time, I was concerned about sitting around for two hours waiting, so I called. Phone system says all appointments are through the app, but the app doesn't mention my upcoming appointment and there is no way to do anything to confirm. So I call and pretend I want to buy a car. Now I get through immediately, and transferred to service, who says no, they are not showing up today and he does not know when they will have a battery for me.
I own a 2014 model S and a 2019 model 3. I'm a good customer, and a repeat customer. Love the cars. But the service is now to the point where I don't think I can buy one again.