I was so happy last week. I had my brand new Model X 90D delivered last week on Wednesday and was showing off its features to everyone I knew. I used the autopilot on the highways and only had to touch the steering wheel 5 times in a 30 minute drive. It was awesome.
What a difference a week makes. My friend forwarded me a link about the autopilot 2 system that was announced exactly one week after I received my Model X. I was crushed. I had bought autopilot hardware that was years old and if I had ordered my car one week later I would have gotten the modern hardware instead. My car has a couple hundred miles on it. Ouch!
The only reason I bought the Tesla was for the autopilot. I told this to the salespeople. I told it to the delivery specialist. I told this to everyone. While I was talking to the salesperson I told them how I couldn't wait for the hardware upgrade to the autopilot system that I heard rumors about. He said they probably would not have that until late next year (2017).
So I contacted Tesla and asked if they could retrofit the new AP2 hardware into my car. Nope. I asked if they could give me a price break on the purchase of a new Model X. Nope. They said the only way I could get the new AP2 hardware was if I ordered a new Model X and traded mine in.
So I ordered a new Model X 90D exactly the same as the one I received last week that has a couple hundred miles on it. I received a trade in offer from Tesla for $98,000. My one week old Model X cost $120,200 - $1,000 (referral) - $7,500 (federal tax credit) = $111,700. $111,700 - $98,000 (trade in) = $13,700 + tax = $15,000.
So if I had ordered my Tesla ONE WEEK later I would have the new AP2 hardware and would not have to pay $15,000 for it.
I went from being one of the happiest owners of a Tesla to one of the saddest and angriest.
Why didn't Tesla contact me while my Model X was being built to ask me if I wanted to delay it so I could receive the AP2 upgrade? I would have gladly waited and would have gladly paid more for the new hardware. Why didn't they offer me some financial break to upgrade? They did NOTHING.
Unfortunately, now my relationship with Tesla will be forever tarnished. They sold me hardware that was two years old when they knew the brand new stuff was coming out in a week. This is disgusting. This is underhanded. This is unprofessional.
Now Tesla is just like the phone and cable companies. They offer a product that I have to buy and they are a company that I absolutely hate.