Submitted by Elroy Jetson on Tue, 2017-06-20 07:19
I had my model S broken into in Santa Clara by thieves who not only broke out both rear windows but caused more than $7,000 in damage. Had this been any other car, the repairs would have been completed in 2 weeks or less. The paint work was done in a week but Tesla has been unable to get 1 of the 2 windows or the interior door panel shipped to the only authorized repair shop in Sacramento for more than a month. Another friend who was involved in an accident with his model X had his repairs take 3 months. Both of us are out of pocket now paying for rental cars while Tesla does seemingly nothing to repair our vehicles. I've made several calls to customer support who have absolutely no clue how or when parts will ever be shipped. This is unacceptable. Have any of you been in a similar situation and, if so, what did you do to get Tesla to care?