Submitted by electric pilot on Mon, 2015-10-19 15:30
I don't know how many owners or potential owners are aware of the new Ranger fees so I thought I should make mention of it. The $100 flat fee is gone, they now charge $3 per mile roundtrip from the nearest service center. Incidentally, I can't find this anywhere on their website so if someone can post a link that would be great.
In our case, we live in Madison WI so it's nearly $450 per trip or spend 6 hours of my day driving there and back aside from whatever they need to fix. To be fair, they are charging me $315 for Ranger service because the Ranger lives in Milwaukee. I've had six components fail in ten months of ownership, mostly door handles but also a drive unit, charging cord and sway arm link. I love the car but I wouldn't be able to reasonably recommend that someone buy one if they live more than 50-75 miles from a service center. I like the idea of not having brick and mortar stores, dealerships, etc. but this new model for service is problematic for gaining new owners if you don't live in close range of a service center. Anyone else have a similar experience?