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Payment issue encountered at Tesla Shop checkout (Error code: KR36)

Payment issue encountered at Tesla Shop checkout (Error code: KR36)

I'm trying to buy some items from the Tesla Shop, but I'm getting the following error after trying with 2 different credit cards:

There was a problem processing your payment. Please check and try again or contact your bank. For further assistance, contact onlineorders@tesla.com (Error code #KR36)

I called my credit card company and they said they didn't see any charge attempts on their side, which means it must be on Tesla's side. Has anyone else experienced this problem?

mastersyl | 2018年7月7日

Same issue here.

robbechamp | 2018年7月7日

Same for me.

patrickstpierre | 2018年7月8日

Same here. Looks like a website issue.

abrew2014 | 2018年7月9日

Same here

denis300 | 2018年7月9日

Yep. Been going on for a week.

patrickstpierre | 2018年7月9日

Sent an email to OnlineOrders@tesla.com on Jun 29th.
No reply yet.

kevin.zych | 2018年7月11日

I still cannot get through AND I also can't order the Wall Charger at the Service Center. lol

I'm amazed that it's this hard to hand over my money to Tesla. This hasn't been a very good first experience for me since I'm a new owner! :(

minister87 | 2018年7月12日

I have the same issue. I tried with 2 different credit cards.

mastersyl | 2018年7月12日

I was able to make finally my order yesterday.

minister87 | 2018年7月16日

Still same.

alebouc | 2018年7月18日

Still same error since 1 week !

epunderwood | 2018年7月25日

I have had the same experience. Let's Tweet Elon about it!

retinoic | 2018年8月25日

I too am experiencing this error with multiple cards and shipping addresses.

ioannis.nousias | 2018年8月31日

Just a me too. Multiple cards, multiple devices and browsers. Bank says everything checks fine on their end, check with the merchant. No response from OnlineOrders@tesla.com.

ulrichard | 2018年8月31日

That is normal when using credit cards. Better accept Bitcoin payments.

Tuba | 2018年9月4日

Same problem here.. emailed onlineorders@tesla.com and also called.. They could not help me on the phone they said my email was forwarded somewhere... I used discover card and Discover said that the transaction was authorized but then Tesla did not complete the transaction.

Bit amateur to have this issue at a company this size..

johnrowell | 2018年9月21日

Apparently the Tesla shop is still offline. Have been trying every day for the past week.

vpfonya | 2018年9月22日

Same here

mvppaul | 2018年9月24日

Same here. Is anyone home??

vemmadi | 2018年10月4日

same here

terrizzi | 2018年11月1日

same here

no clue from corporate on how to handle it.

chrismon | 2018年11月16日

I'm having this problem today too... tried several cards from different banks, and also tried on different devices, different IP Addresses, no matter what I do I get that same error code.

chrismon | 2018年11月16日

UPDATE: I contacted online sales and they responded to my email in about an hour telling me they fixed something on my account and to try again. I went back into the store, logged in under my Tesla account, and the transaction went through first try. :)

tony987654321 | 2018年11月17日

Same issue here. Tesla online sales do not even respond after writing 2email during last 2 weeks. Very poor service.

winston102959 | 2018年11月17日

Same issue here all day even using other credit cards from different banks. Trying to order a Keyfob. I sent an email to the onlineorders@telsa.com with no response.

geoffrey.bell | 2019年2月27日

Looks like they still haven't fixed it.

julianlara | 2019年3月12日

I am having the same problem...

ashleydelea | 2019年3月19日

I'm having the same problem. Anyone know what the problem is?

El Mirio | 2019年3月20日

Use Firefox web browser, Tesla webpage has issues with safari and other web browsers.

jkdman123 | 2019年5月23日

I am trying to order a 14-50 adapter for my new Model 3 and it doesn't matter what browser I use (Safari on iOS, IE or Firefox on Windows), when I go to checkout I get the spinning wheel of death forever and I can't complete the transaction. Not very encouraged about my first buying experience!!!