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Very disappointed with PowerWall support. Have two incidents open and can't get anyone to call or email me back.
When you call PW support, the Solar team picks up (rolls over to them), they have little luck getting a PW tech on the line.

Have sent emails numerous emails to powerwallsupportna@tesla.com with no reply as well.

Have experenced a few anomolies during receint rain storms, one of the reasons for buying, and can't get answers.

Even escalited through My Tesla to Executives with zero response.

DIdn't used to be this way.

philp0286 | 2019年2月15日

Thanks for the great support.

Philp,
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Tesla-David | 2019年2月16日

@kirk-mason I agree, something seriously wrong with the Tesla-Energy support, which has degraded recently. I recently had an issue during Winter snow storm, and never got a response, but was able to get assistance from our PW2 installer, that helped.

ghdsportsapk | 2019年3月9日

Thanks a lot for the nice support and quick response.

Regards,
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tom.laishley | 2019年3月11日

I put up a $500 deposit for a Power Wall in February 2018. I was told I would get a panel. Now I find out there is no installers in WV. I have tried numerous times to get my deposit back. How do I get the $500 I gave you back. Needing money , mine!!!

tom.laishley | 2019年3月11日

I put up a $500 deposit for a Power Wall in February 2018. I was told I would get a panel. Now I find out there is no installers in WV. I have tried numerous times to get my deposit back. How do I get the $500 I gave you back. Needing money , mine!!!

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peter.408511 | 2019年3月29日
Tesla-David | 2019年3月30日

Trolling Spammers Flagged!

grins.va | 2019年3月31日

@Tesla-David - too few of us on this forum to stop it.

advaticanum | 2019年3月31日

Would liike to fnd out more about your Powerwall 2. Would you be interested in naming me as an agent in Belize?Henry Lawrence